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Ricky2
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Problems with high ping.

Hello, 

I have been on the phone more than 7 times now, been online in chat over 3 times and been speaking to Blizzard regarding this issue. each time I speak to either VM or blizzard they seem to blame one another.

 

Connection issues, only 1 game.. world of warcraft. this does not happen in any other game. if I am honest I knoew nothing about trace route but now I seem to know more than both companies combined. 

 

People in my game are constantly moon walking, I am tying to play but my game gets stuck in transition when casting. 

 

I have done a LOT of tracert.txt and every time this happens I can see a rise of over 400ms, all of my drivers are up to date, I have AVG (used to have avast), windows firewall turned off, ports forwarded (main ports and world of warcraft ports) reset the router, had a technition come out. I recently went to a friends house up north for a week and she has SKY BB.. perfect.. nothing wrong no time-outs what so ever.

I have had 3-4 people from VM take control of my computer and fiddle around with it. 

 

Finally I have found a program, "Pingplotter pro" which you can manage any route from your IP to a specific IP and it can measure in 1 second intervals.

 

while the game is not running all seems fine, as soon as I load up the game and start playing, the 8th hop from the VM server into the telia NL server gets intervals of 100% packet loss and my MS in game goes to around 1000+. last week I had around 8k at one point..

 

From what I have learnt in the past 3 days from tracing is that VM needs to either speak to Telia and tell them they have an issue with one of their main machines OR change rout.. from what I know Telia have had constant issues with VM in regards to this issue.

today I phoned up VM and was explaining but was told as soon as a tech got on the phone is that I would have to come to this forum to sort things out as their phone services are not fully trained on these issues.

 

what else can I do? I have this ping program on 24/7 now and just want to be able to play the damn game without getting timeouts.

 

please help

 

thanks

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Ricky2
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Re: Problems with high ping.

Update, I have been told by VM that this is not their issue and that I need to contact Telia direct, cant see how as it's the rout that VM use therfore is their issue.. however I did in fact contact Telia main office and was told by them this is something that VM needs to complain about and produce a ticket to fix.

Also was told by VM that they do not care about date I have acquired and they do not go by graphs.. they only look at data they have on their interface and that if it is fine then there is no problem..

how Is someone that does not work for this company still able to get info and to find a fault in their service yet they are positive  their is no issue.

 

I have another piece of data that shows their is a fault in their IP too as the full ping hop in a 5 min interval went from 16ms to 600+ then back down to 16. the jitter on their line is so unstable it's crazy.

 

the main line form my IP to thier first VM hop is incredibly unstable.. ranging from 16/100/16/80 ect.. 

to anyone thinking about going for VM for anything over than surfing I would strongly suggest you DON'T. even streaming causes issues.. constant buffering.. 

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Re: Problems with high ping.

Hi Ricky2,

 

Welcome to the forum and sorry to hear you're having trouble with WoW. 

Could you post the traces for us to take a look at? It sounds from what you describe that the issue is on the Telia servers but we need to see the traces. 

I've just checked your connection from here and everything looks perfectly fine with your general set up, power levels, SNR and contention all healthy.


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Ricky2
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Re: Problems with high ping.

Hi John,

you are correct, there is an issue with telia. Also there is an issue with your superhub2. (worst invention ever)

 

TRACEROUTE:
traceroute to 82.17.190.1 (82.17.190.1), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.478 ms 0.566 ms 0.719 ms
2 * * *
3 prs-b8-link.telia.net (62.115.46.153) 0.468 ms 0.480 ms 0.483 ms
4 prs-bb2-link.telia.net (62.115.138.138) 0.682 ms 0.698 ms 0.709 ms
5 prs-b5-link.telia.net (62.115.113.163) 1.263 ms prs-b5-link.telia.net (62.115.113.167) 1.287 ms prs-b5-link.telia.net (62.115.113.169) 1.237 ms
6 upc-ic-305532-prs-b5.c.telia.net (62.115.40.238) 1.278 ms 1.315 ms 1.284 ms
7 fr-par02b-rd1-ae7-0.aorta.net (84.116.136.90) 13.033 ms 13.086 ms 12.980 ms
8 * * *
9 nl-ams10a-ri1-ae1-0.aorta.net (84.116.134.13) 11.268 ms 11.272 ms 11.303 ms
10 manc-bb-1c-ae9-0.network.virginmedia.net (62.254.85.85) 18.205 ms 18.157 ms 18.086 ms
11 * * *
12 * * *
13 brhm-bb-1c-ae0-0.network.virginmedia.net (62.254.42.110) 27.553 ms 22.177 ms 22.182 ms
14 oxfd-core-2a-ae0-0.network.virginmedia.net (213.106.244.66) 19.512 ms 20.252 ms 19.677 ms
15 * * *


03/04/2016 11:41:06 UTC
--------------------

TRACEROUTE:
traceroute to 82.17.190.1 (82.17.190.1), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.422 ms 0.562 ms 0.671 ms
2 * * *
3 prs-b8-link.telia.net (62.115.46.153) 0.454 ms 0.481 ms 0.494 ms
4 prs-bb2-link.telia.net (62.115.138.138) 0.678 ms 0.696 ms 0.709 ms
5 prs-b5-link.telia.net (213.155.130.23) 1.167 ms prs-b5-link.telia.net (62.115.113.169) 1.163 ms prs-b5-link.telia.net (62.115.117.75) 1.165 ms
6 upc-ic-305532-prs-b5.c.telia.net (62.115.40.238) 1.277 ms 1.216 ms 1.226 ms
7 fr-par02b-rd1-ae7-0.aorta.net (84.116.136.90) 13.049 ms 13.017 ms 13.104 ms
8 * * *
9 nl-ams10a-ri1-ae1-0.aorta.net (84.116.134.13) 11.297 ms 11.291 ms 11.303 ms
10 manc-bb-1c-ae9-0.network.virginmedia.net (62.254.85.85) 18.130 ms 18.140 ms 18.120 ms
11 * * *
12 * * *
13 brhm-bb-1c-ae0-0.network.virginmedia.net (62.254.42.110) 18.814 ms 18.866 ms 18.952 ms
14 oxfd-core-2a-ae0-0.network.virginmedia.net (213.106.244.66) 19.497 ms 19.521 ms 19.523 ms
15 * * *


03/04/2016 11:41:06 UTC
--------------------

PING:
PING 82.17.190.1 (82.17.190.1) 56(84) bytes of data.


03/04/2016 11:41:06 UTC
--------------------

PING:
PING 82.17.190.1 (82.17.190.1) 56(84) bytes of data.

--- 82.17.190.1 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4998ms


03/04/2016 11:41:06 UTC
--------------------

TRACEROUTE:
traceroute to 82.17.190.1 (82.17.190.1), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.291 ms 0.355 ms 0.447 ms
2 * * *
3 37.244.10.100 (37.244.10.100) 3.872 ms 3.892 ms 3.908 ms
4 37.244.10.32 (37.244.10.32) 0.825 ms 2.172 ms 2.184 ms
5 80.249.209.253 (80.249.209.253) 0.887 ms 0.902 ms 0.918 ms
6 * * *
7 * * *
8 * * *
9 brhm-bb-1c-ae0-0.network.virginmedia.net (62.254.42.110) 21.706 ms 21.895 ms 21.907 ms
10 oxfd-core-2a-ae0-0.network.virginmedia.net (213.106.244.66) 22.425 ms 22.423 ms 22.374 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


03/04/2016 11:41:08 UTC
--------------------

PING:
PING 82.17.190.1 (82.17.190.1) 56(84) bytes of data.

--- 82.17.190.1 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms


03/04/2016 11:41:11 UTC
--------------------

TRACEROUTE:
traceroute to 82.17.190.1 (82.17.190.1), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.279 ms 0.348 ms 0.426 ms
2 * * *
3 37.244.10.100 (37.244.10.100) 1.415 ms 1.425 ms 3.339 ms
4 37.244.10.32 (37.244.10.32) 2.337 ms 2.345 ms 2.346 ms
5 80.249.209.253 (80.249.209.253) 0.644 ms 0.653 ms 0.657 ms
6 * * *
7 * * *
8 * * *
9 brhm-bb-1c-ae0-0.network.virginmedia.net (62.254.42.110) 30.679 ms 30.699 ms 30.717 ms
10 oxfd-core-2a-ae0-0.network.virginmedia.net (213.106.244.66) 23.569 ms 22.386 ms 22.340 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


03/04/2016 11:41:13 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.5 0.4 0.6 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. prs-b8-link.telia.net 0.0% 10 4.2 3.2 0.4 8.1 3.1
4. prs-bb2-link.telia.net 0.0% 10 0.7 3.8 0.7 30.8 9.5
5. prs-b5-link.telia.net 0.0% 10 1.2 1.2 1.2 1.3 0.0
6. upc-ic-305532-prs-b5.c.telia.net 0.0% 10 1.3 1.4 1.2 2.5 0.4
7. fr-par02b-rd1-ae7-0.aorta.net 0.0% 10 13.0 13.0 12.9 13.8 0.3
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/04/2016 11:41:06 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.4 0.3 0.4 0.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. prs-b8-link.telia.net 0.0% 10 4.0 3.0 0.4 7.8 3.0
4. prs-bb2-link.telia.net 0.0% 10 0.7 3.7 0.7 30.3 9.4
5. prs-b5-link.telia.net 0.0% 10 1.2 1.2 1.2 1.3 0.0
6. upc-ic-305532-prs-b5.c.telia.net 0.0% 10 1.3 1.3 1.2 2.0 0.2
7. fr-par02b-rd1-ae7-0.aorta.net 0.0% 10 12.9 12.9 12.8 12.9 0.0


03/04/2016 11:41:06 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.2 0.2 0.2 0.4 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 2.2 2.5 0.9 3.8 0.9
4. 37.244.10.32 0.0% 10 2.0 1.6 0.8 3.3 0.9
5. 80.249.209.253 0.0% 10 0.8 0.9 0.6 1.7 0.3
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. brhm-bb-1c-ae0-0.network.virginmedia.net 0.0% 10 21.8 25.4 21.8 39.6 6.3


03/04/2016 11:41:08 UTC
--------------------

PING:
PING 82.17.190.1 (82.17.190.1) 56(84) bytes of data.

--- 82.17.190.1 ping statistics ---


03/04/2016 11:41:16 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 81.4 8.4 0.2 81.4 25.6
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 9.7 3.2 1.3 9.7 2.4
4. 37.244.10.32 0.0% 10 0.8 0.9 0.6 2.6 0.6
5. 80.249.209.253 0.0% 10 0.8 0.8 0.6 1.0 0.1
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/04/2016 11:41:11 UTC
--------------------

 

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Ricky2
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Re: Problems with high ping.

 take someone so long to reply??????

this is getting boron now and to be honest virgin media are screwing me over with this nonsense.. I am paying for a service I am unable to correclty use.. YEA, I know my consumer laws of 2015. and will be getting a cancellation and joining another ISP..

 

TO ANYONE READING THIS, DO NOT BOTHER GOING FOR VIRGIN MEDIA FOR ANYTHING OTHER THAN USING YOUR MOBILE.. BUFFERING TIMES ARE UGLY.. ACTUALLY.. SO NOT BOTHER GOING WITH THEM AT ALL.. THEY ARE THE WORST ISP UK HAS.. MCDONALDS IS BETTER.

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Re: Problems with high ping.

Hi Ricky2,

 

Apologies for the late response and thank you for posting the traces. Everything actually looks perfectly fine there although I'm not sure why they are all coming from Blizzard and not from your home connection. I assume these are traces done with Blizzards looking glass program? Could you run traces from your PC for us to see the route your connection takes? 


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Re: Problems with high ping.

no, I will not be posting any more... all you will say is, everything looks fine" although on my pingplotter program I am seeing upto 20ms jitter and unstable connections which is causing me to DC all the time. in 10 mins I get 9-10  100% packet loss. .

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