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Haroon786
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Please help me!

So ea have told me after doing a uotrace they are seeing 7 unknown host i have tried to speak to virgin over the phone but they seem to have no idea what uotrace or even unknown host means?!
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Haroon786
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Re: Please help me!

here are the exact uotrace results...

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
routerlogin.net 192.168.0.1 1 2ms
* Unknown Host * 10.234.40.1 2 16ms
brad-core-2a-xe-230-0.network.vir62.252.15.2 3 15ms
* Unknown Host * 0.0.0.0 4 0ms
* Unknown Host * 0.0.0.0 5 0ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
nrth-ic-1-ae1-0.network.virginmed62.254.42.218 8 16ms
m674-mp2.cvx1-b.lis.dial.ntli.net62.254.42.162 9 19ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
hu-bud02a-ra4-xe-1-0-0.aorta.net 84.116.130.186 12 24ms
er1.ams1.nl.above.net 80.249.208.122 13 30ms
ae14.cr1.ams10.nl.zip.zayo.com 64.125.21.77 14 29ms
ae27.cs1.ams10.nl.eth.zayo.com 64.125.27.0 15 119ms
ae2.cs1.lhr15.uk.eth.zayo.com 64.125.29.17 16 117ms
ae5.cs1.dca2.us.eth.zayo.com 64.125.29.131 17 117ms
ae27.cr1.dca2.us.zip.zayo.com 64.125.30.247 18 121ms
ae6.er1.iad10.us.zip.zayo.com 64.125.20.118 19 119ms
ae7.er2.iad10.us.zip.zayo.com 64.125.25.50 20 119ms

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Forum Team
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Re: Please help me!

Hi Haroon786,

 

Welcome to the community. It's nice to have you here.

 

In regards to the uotrace you posted, I am unsure as to why it shows as Unknown host rather than an IP address. However the trace is looking good and it has reached the destination.

 

Kind regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Haroon786
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Message 4 of 42
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Re: Please help me!

What should i do because when i call vigrin they have no idea what a uotrace is and what the unknown host is??.... Basically ea told me virgin are blocking the ea ports and thats why it is showing as unknown host.....
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Superuser
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Re: Please help me!

hops along the way that do not reply are nothing to worry about. they are routers that are set to block ping requests.

the final hop is the only one that matters.
ae7.er2.iad10.us.zip.zayo.com 64.125.25.50 20 119ms

119ms and 0% packet loss there so nothing to worry about 100-120ms is about normal for hops to the USA
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Haroon786
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Re: Please help me!

Hi i am playing battlefield 1 and the recoil i am getting is absolutely ludicrous... The game devs say it is probably because of the unknown host i am seeing
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DaveM
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Re: Please help me!


Haroon786 wrote:
Hi i am playing battlefield 1 and the recoil i am getting is absolutely ludicrous... The game devs say it is probably because of the unknown host i am seeing

Nothing to do with that. As has been said, they're just servers that don't respond to ping requests.

Dave.

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Haroon786
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Re: Please help me!

What exactly does this mean? I have forwarded the ports on my ps4 correctly :/
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DaveM
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Re: Please help me!


Haroon786 wrote:
What exactly does this mean? I have forwarded the ports on my ps4 correctly :/

It means exactly what 

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Omar7733
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Re: Please help me!

Don't listen to this mate, this is not true your getting high ping because of Virgin Media it is how Virgin Media is connecting to the servers that is the problem.

 

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