I've been with Virgin/Telewest for well over a decade and generally speed and reliability have always been great. Now however, i'm getting pings that are well over 200 which makes online gaming impossible. Could someone please investigate this for me?
What exactly do i have to do to actually some assistance? I pay £100 per month for my Virgin services and as things currently stand I cant play online games in the evening due to ridiculous pings and to be ignored on your official forums is an insult quite frankly.
Don't expect a response for 2 weeks after your post, they're incredibly slow at responding. Either as a result of incompetence or they're understaffed, both of which are ridiculous excuses for such sloppy responses. I would recommend you set up a broadbrand quality monitor, they seem to like them.
Welcome back to the community. It's nice to have you here.
Sorry to read that you are having issues with high ping during peak hours.
Looking at your connection, the line and hub have come back as fine with no faults reported.
You can create a Broadband Quality Monitor, as Hydrops mentioned, as this will check the performance of the connection. If you do set up the BQM make sure that you go into your router settings > Advanced Settings > Ping > and tick Respond to ICMP echo requests sent to WAN IP.
Can you post some ping test results for us to check please?