I keep getting lag when playing online games, I've ran a ping test and I keep getting spikes of over 100ms. What is everyone else getting? I tried running a test on the Virgin website they said to leave it for 10 minutes and then reboot the router which I've done but it's made no difference.
Thanks for getting back in touch, I am sorry to see you have continued to have trouble with your connection.
From what I can see the connection is ok from this side, although I am currently having a little trouble viewing your power levels if you could post them up for me so we can be sure there are no underlying issues that would be great:
192.168.0.1 in the browser, log in Username is admin and the password will be changeme, unless you have changed it.
Go to Advanced settings.
Go to Network Status, copy the results back here.
The graph shows quite a high level of maximum latency but I can't see a reason for it from this side currently.
Was this posted from a wired or a wireless connection?
That's not quite what we were after but not to worry I've been able to check your power levels now and they look perfectly healthy. I'm not seeing any other issues on your line either, did you get a chance to try modem mode as Emma suggested?