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adam1231
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Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

Hey! so after a week I've decided to make a thread. The packet loss has been atrocious, so I decided to do a few trace routes on normal websites along with game's IPs.

 

 

 

google.com

Tracing route to google.com [216.58.210.14]
over a maximum of 30 hops:
1 9 ms 9 ms 7 ms cpc10-blac7-2-0-gw.pres.cable.virginm.net [77.96.180.1]
2 9 ms 9 ms 9 ms pres-core-2b-ae11-706.network.virginmedia.net [80.0.161.145]
3 * * * Request timed out.
4 * * * Request timed out.
5 17 ms 18 ms 13 ms tcl5-ic-4-ae0-0.network.virginmedia.net [213.105.159.50]
6 19 ms 14 ms 14 ms m358-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.102]
7 20 ms 21 ms 17 ms 209.85.255.78
8 16 ms 15 ms 16 ms 209.85.250.169
9 16 ms 17 ms 14 ms lhr08s06-in-f14.1e100.net [216.58.210.14]
Trace complete.

 

virginmedia.com

C:\Users\Adam>tracert virginmedia.com

Tracing route to virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

  1     9 ms     7 ms     6 ms  cpc10-blac7-2-0-gw.pres.cable.virginm.net [77.96.180.1]
  2     6 ms     7 ms     8 ms  pres-core-2b-ae11-708.network.virginmedia.net [80.0.161.185]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    12 ms     9 ms     9 ms  brhm-bb-1b-ae0-0.network.virginmedia.net [62.254.42.106]
  6    14 ms    12 ms    13 ms  winn-dcore-1b-tenge100.network.virginmedia.net [212.43.163.138]
  7    15 ms    13 ms    13 ms  git-dmz4-css-4b-vip07.network.virginmedia.net [212.250.162.12]

Trace complete.

 

NA chicago league of legends, which seems to need re-routing, so VM needs to talk to ATT/zayo doesn't complete the tracert. #3 and #4 seems to time out though, as usual. 

 

 

 

 

EUW league of legends seems to be going frantic too. here's a partial tracert for the first IP

C:\Users\Adam>tracert 185.40.65.1

Tracing route to 185.40.65.1 over a maximum of 30 hops

  1    21 ms    18 ms    28 ms  cpc10-blac7-2-0-gw.pres.cable.virginm.net [77.96.180.1]
  2     7 ms     9 ms     7 ms  pres-core-2a-ae11-613.network.virginmedia.net [62.255.6.169]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5   114 ms    70 ms    21 ms  teln-ic-2-ae1-0.network.virginmedia.net [212.250.14.146]
  6    29 ms    26 ms    22 ms  ve1011.r1.lon1.uk.atrato.net [80.94.66.28]
  7     *        *        *     Request timed out.
  8    23 ms    21 ms    22 ms  eth1-2.edge1.lon4.uk.as5580.net [78.152.44.69]
  9    23 ms    22 ms    22 ms  78.152.53.2
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    28 ms    28 ms    26 ms  104.160.141.101
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.

 

 

and here's the second IP

 1     9 ms     7 ms    16 ms  cpc10-blac7-2-0-gw.pres.cable.virginm.net [77.96.180.1]
  2     6 ms     8 ms     8 ms  pres-core-2a-ae11-613.network.virginmedia.net [62.255.6.169]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    17 ms    18 ms    22 ms  brhm-bb-1b-ae0-0.network.virginmedia.net [62.254.42.106]
  8    22 ms    23 ms    32 ms  ae1.lon25.ip4.gtt.net [77.67.65.161]
  9    32 ms    30 ms    32 ms  xe-9-0-0.fra23.ip4.gtt.net [89.149.181.201]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *

 

 

 

 

path of exile Amsterdam

C:\Users\Adam>tracert speedtest.ams01.softlayer.com

Tracing route to speedtest.ams01.softlayer.com [159.253.132.18]
over a maximum of 30 hops:

  1     7 ms     8 ms     8 ms  cpc10-blac7-2-0-gw.pres.cable.virginm.net [77.96.180.1]
  2    15 ms     9 ms    15 ms  pres-core-2b-ae11-706.network.virginmedia.net [80.0.161.145]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    25 ms    25 ms    25 ms  ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
  6    49 ms    35 ms    40 ms  bbr01.eq01.ams01.networklayer.com [80.249.210.82]
  7    29 ms    29 ms    26 ms  ae5.dar01.sr01.ams01.networklayer.com [50.97.18.237]
  8    28 ms     *       30 ms  po1.fcr01.sr01.ams01.networklayer.com [159.253.158.131]
  9    56 ms    29 ms    42 ms  speedtest.ams01.softlayer.com [159.253.132.18]

Trace complete.

 

 

 

I'm sure that's all I need to post really. seems to be the same two parts in the traceroute that's causing an issue. I understand the league one's are prolly out of VM's hands, but I'm sure they have some connections with riot so they can call them up and tell them there's an issue... maybe dj khaled and tell him to add more servers! 

 

 

all connections are through an Ethernet wire so it's nothing to do with wireless. I've tried resetting my router to default settings since I configured the firewall and security settings a bit ages ago but that's not helped. seems to be on VM's end, especially since my neighbours sky wifi isn't having any of these issues. 

 

 

only thing I haven't done is change the DNS servers to see if that'll help

 

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adam1231
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Message 2 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

still was happening last night at 1am, same this morning at 9am-12am. still the same sort of tracert's with the problem being between those two VM servers. sigh, guess I'll have to use my neighbours Sky Internet and if it isn't solved soon switch to sky myself next month 

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adam1231
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Message 3 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

 

decided to give league a go once again with no avail. 

 

 

LoL EUW server:

Ping statistics for 185.40.64.65:
    Packets: Sent = 49, Received = 44, Lost = 5 (10% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 84ms, Average = 32ms

 

 

 

Tracing route to 185.40.64.65 over a maximum of 30 hops

  1     9 ms     9 ms     8 ms  cpc10-blac7-2-0-gw.pres.cable.virginm.net [77.96.180.1]
  2     7 ms     7 ms     7 ms  pres-core-2a-ae11-613.network.virginmedia.net [62.255.6.169]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    58 ms    46 ms    37 ms  teln-ic-2-ae1-0.network.virginmedia.net [212.250.14.146]
  6    22 ms    23 ms    20 ms  ve1011.r1.lon1.uk.atrato.net [80.94.66.28]
  7     *        *        *     Request timed out.
  8    26 ms    32 ms    22 ms  eth1-7.core1.lon2.uk.as5580.net [78.152.44.98]
  9    23 ms    38 ms    22 ms  eth1-4.edge1.lon4.uk.as5580.net [78.152.44.71]
 10     *       24 ms    26 ms  78.152.53.2
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17    40 ms     *       31 ms  185.40.64.65

Trace complete.

**sigh**

 

 

I can live with the crappy VM service I've received in the past... from random disconnects every hour on the hour to the Internet being down for a day or two && hidden limits on the Internet but the packet loss is **bleep** annoying on so many levels. I'd rather have no Internet than Internet that takes 10+ secs to load facebook, or ping spikes on LoL from 32ms to 300ms randomly scooting around the ground!

 

 

 

 

doubt it matters but here are my power levels 

 

 

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amitchauhan
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Message 4 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

I have also been in contact with virgin media for the last couple of weeks due to packet loss to the League of Legends EUW servers but i have always been told that the issue is with the riot servers where riot have told me that the issue with you ISP.

 

i have attached my ping results to the riot servers:

PING 185.40.64.65 (185.40.64.65): 64 data bytes
Reply from 185.40.64.65: Bytes 64 Time=21.778 ms
Request Timed Out
Reply from 185.40.64.65: Bytes 64 Time=23.667 ms
Request Timed Out
Request Timed Out
Request Timed Out
Request Timed Out
Reply from 185.40.64.65: Bytes 64 Time=24.179 ms
Reply from 185.40.64.65: Bytes 64 Time=23.676 ms

--- 185.40.64.65 ping statistics ---
10 packets transmitted, 4 packets received, 60% packet loss
round-trip min/avg/max = 21.778/23.325/24.179 ms

My trace route results are also below. 

 

traceroute to 185.40.64.65 (185.40.64.65), 30 hops max, 64 byte packets
01  82.7.176.1 <70.001ms <100.001ms <40.001ms
02  82.4.47.89 <10.000ms <10.000ms <0.000ms
03  *  *  *
04  *  *  *
05  212.250.14.146 <10.000ms <20.001ms <20.000ms
06  80.94.66.28 <20.000ms <10.001ms <20.000ms
07  *  *  *
08  *  *  *
09  78.152.44.71 <30.000ms <30.001ms <90.001ms
10  *  78.152.53.2 <20.001ms  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15  *  *  *
16  *  *  *
17  185.40.64.65 <20.000ms  *  *
Traceroute complete.

 

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adam1231
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Message 5 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

yeah it's def not on riot's end when the packet loss is coming from VM

 

 

I just played a game on the NA servers with WTFast since VM still hasn't fixed the routing issue, this isn't even at peak time, even WTFast seems to think it's an issue at VM's end

 

 

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amitchauhan
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Message 6 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

I have spoken to riot support on this issue and the riot engineers are trying to get in touch with Virgin Media to solve this issue for many other players on Virgin Broadband. 

 

So far Virgin Media have miss-routing all the players data to be causing all this problem with packet loss. The other alternative they have given is to try and switch ISP.

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adam1231
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Message 7 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

at least that's progress though!


I called up yesterday to cancel my service but the lady convinced me to give the new superhub 2ac a go and see if that'll cause a bit more stability. if not I can still cancel 

 

 

worth a shot since the earliest I can get a plusnet engineer is the 29th anyway 

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diogenies
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Message 8 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

Can I 2nd (well 3rd I guess) the recent connection issues, I don't game but my connection can't decide what speed it wants to be of late and also shows a similar dropout (every time) between those 2 VM nodes.

 

 

 

Tracing route to google-public-dns-a.google.com [8.8.8.8]

over a maximum of 30 hops:

 

  1   190 ms   123 ms   114 ms  cpc10-blac7-2-0-gw.pres.cable.virginm.net [77.96.180.1]

  2   122 ms   158 ms    63 ms  pres-core-2b-ae11-707.network.virginmedia.net [80.0.161.149]

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5   255 ms   174 ms   154 ms  tcl5-ic-4-ae0-0.network.virginmedia.net [213.105.159.50]

  6   191 ms   185 ms   191 ms  246-14-250-212.static.virginm.net [212.250.14.246]

  7   112 ms   224 ms   147 ms  216.239.47.221

  8    39 ms    36 ms    71 ms  209.85.245.193

  9    51 ms    27 ms    21 ms  google-public-dns-a.google.com [8.8.8.8]

 

Trace complete.

 

C:\Users\Administrator>

                                             

 

 

FYI I'm in FY4

 

 

Dax
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Message 9 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

Hi adam1231

 

Thanks for posting. I'm sorry to hear of the intermittent connection that you are experiencing while playing online. The timeouts in your trace routes are quite normal. Some servers are set not to respond to ping requests, the important part is the following hops and if the trace completes.

 

Let us know how your connection is once the new hub has arrived. Could you also try modem mode for us and post a trace route in modem mode if you are still experiencing the problems Smiley Happy

 

Speak soon 


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amitchauhan
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Message 10 of 17
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Re: Ping spikes in every game, even google. Trace-routes show packet loss on VM end - Blackpool

I have got the latest Superhub 2ac model but i am still having this packet loss problem to the league of legends servers. I don't think the problem is due to the hub but somewhere in the quality of your line.

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