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Dexy210
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Ping spikes in Overwatch + League of Legends

Hi, i often play Overwatch and League of Legends and have recently been experiencing latency issues, occasionally it will spike up to around 1200 making the game near-impossible to play at a competitive level.

I switched to Ethernet in an attempt to fix the problem but to no avail. I still experience these issues.

Here are the results of a traceroute that I took from the official Overwatch site, sent from the Blizzard servers.

TRACEROUTE:
traceroute to ************ (**************), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.761 ms  0.942 ms  1.143 ms
 2  * * *
 3  37.244.9.100 (37.244.9.100)  0.670 ms  0.729 ms  0.797 ms
 4  24.105.31.35 (24.105.31.35)  8.552 ms  8.603 ms  8.660 ms
 5  24.105.31.19 (24.105.31.19)  8.662 ms  8.744 ms  8.787 ms
 6  37.244.11.32 (37.244.11.32)  8.461 ms  9.735 ms  9.706 ms
 7  62.115.145.216 (62.115.145.216)  13.934 ms  13.949 ms  13.956 ms
 8  213.46.174.117 (213.46.174.117)  9.182 ms  9.433 ms  9.358 ms
 9  brnt-ic-1-ae24-0.network.virginmedia.net (62.254.42.173)  9.569 ms  9.570 ms  9.565 ms
10  * * *
11  * * *
12  70.85-254-62.static.virginmediabusiness.co.uk (62.254.85.70)  11.928 ms  11.961 ms  11.851 ms
13  * * *
14  * * *
15  * * *


16/07/2017 20:18:27 UTC
--------------------

PING:
PING ************ (****************) 56(84) bytes of data.

--- **************** ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



16/07/2017 20:18:27 UTC
--------------------

MTR:
Start: Sun Jul 16 20:18:28 2017
HOST: Blizzard                    Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                                 0.0%    10    0.7   0.7   0.5   1.0   0.0
  2.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 37.244.9.100                                   0.0%    10    0.6   0.8   0.6   2.0   0.0
  4.|-- 24.105.31.35                                   0.0%    10    8.6   8.6   8.5   8.7   0.0
  5.|-- 24.105.31.19                                   0.0%    10    8.6   8.7   8.6   8.8   0.0
  6.|-- 37.244.11.32                                   0.0%    10    8.5   8.7   8.5   9.8   0.3
  7.|-- 62.115.145.216                                 0.0%    10   14.1   9.8   9.1  14.1   1.6
  8.|-- 213.46.174.117                                 0.0%    10    9.3   9.5   9.1  12.0   0.7
  9.|-- brnt-ic-1-ae24-0.network.virginmedia.net       0.0%    10    9.6  14.4   9.5  26.6   7.7
 10.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- 70.85-254-62.static.virginmediabusiness.co.uk  0.0%    10   11.9  11.9  11.9  12.0   0.0
 13.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0


16/07/2017 20:18:27 UTC
--------------------

 

"PING: PING ********* ******************) 56(84) bytes of data. --- ******************** ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2998ms"

As you can see when the ping is sent from Blizzard server to my PC there is a lot of packet loss and it takes a very long time.

 

I would appreciate any help, cheers.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Superuser
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Message 2 of 25
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Re: Ping spikes in Overwatch + League of Legends

Theres no packet loss, your router isn't configured to reply to ICMP requests.

Also your latency looks low, but try a traceroute the other way- FROM your PC to the server.

Next

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

 


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Dexy210
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Message 3 of 25
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Re: Ping spikes in Overwatch + League of Legends

Apologies for my mistake, i am a newbie to this

Here are the screenshots 

wve9lz3MTE2czUZ1U3eNvwdtnYC_MVSx2mDYgedCyEpA6-JXkwYgT2iUJNDJxr-lDQ

Not sure if it will show any errors as the ping spikes are only occasional

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Superuser
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Message 4 of 25
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Re: Ping spikes in Overwatch + League of Legends

Dont apologise, we were all new to this at some point Smiley Wink

Upstream power levels are not great- JUST within spec but at 16QAM so its likely theres an upstream impairment

Set up a BQM

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

BQM.jpg

 

 


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Dexy210
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Message 5 of 25
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Re: Ping spikes in Overwatch + League of Legends

Thanks again for the quick response, it is greatly appreciated!

My computer seems to turn itself off after around an hour of inactivity... meaning i would be able to run that

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Dexy210
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Message 6 of 25
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Re: Ping spikes in Overwatch + League of Legends

Apologies, i meant "unable to run that"
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Superuser
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Message 7 of 25
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Re: Ping spikes in Overwatch + League of Legends

Its fine- it runs THEIR side so if your computers off, makes no difference.

What it will do is show us if your WAN side connection is dropping (which I suspect it is)

 


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Dexy210
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Message 8 of 25
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Re: Ping spikes in Overwatch + League of Legends

Ok, i set it up, should i continue to use my PC as normal?
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Superuser
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Message 9 of 25
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Re: Ping spikes in Overwatch + League of Legends

Yup, like I said, runs their side. No need to change anything your end. If you download heavily or hit upstream TM, we will see it on the BQM but that's not what we are looking for, its WAN drops we want to see.

 


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Dexy210
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Message 10 of 25
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Re: Ping spikes in Overwatch + League of Legends

Brilliant, thanks, I will post the results tomorrow, any other things i should do?
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