For the past week or so I have been having issues playing any game, My ping stays at around 20-30 Than jumps up to around 250~ but the issue is that the everything freeze's for a second when it jumps causing an extremely un-enjoyable experience. The games I have been playing are League of legends EUWest server and Fifa17 mainly and in both games the lag is always there.
Thanks for posting, I'm sorry to see you have been having trouble with your connection.
I have taken a look and your modem SNR is way too low. I would like to get an engineer out to have this corrected for you. I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner.