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rlcal
Tuning in
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Ping spikes and complete drop outs of the internet (BS7)

The issue is as above and has been happening for over a week now (funny enough just before I got a letter saying that my bill was going up) I've gotten a few bans from online gaming now, so it's really getting on my nerves.

There are no known faults in my area. 

Anyone had similar problems or wish to make a comment?

Thanks 

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Andy1975
Fibre optic
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Re: Ping spikes and complete drop outs of the internet (BS7)

The superhub being the quality item it is, does need to be restarted on a regular basis (even daily) to keep a "good" gaming ping/connection.

If this is something you do then just ignore me Man Very Happy

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Ping spikes and complete drop outs of the internet (BS7)

Hi rlcal, 

 

Thanks for the post! I am sorry to hear that you're having issues with ping spikes and complete drops of internet connection, I can understand this maybe frustrating so apologies for any troubles.

 

I have tested things from here and I noticed that all of your downstream power levels are too low and both of your upstream power levels are too high. I would need to arrange for an engineer to attend and investigate this further for you.

 

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

 

Take care, 

Thanks, 

Adam.


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