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connorf
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Message 1 of 17
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Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the time.

I've noticed that sometimes when I'm playing I'll have 100+ms to certain servers, while people I'm playing with who are on rival company packages tend to have <30ms. It's not just me, me and a friend had 100+, both on VM but from different areas of the UK, while 3 others who are with Sky/BT had low ping. Any ideas?

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jokersdirect
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Message 2 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the time.

Yes welcome to the best gaming isp as advertised 

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connorf
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Message 3 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the time.

Pretty much... getting a bit sick of it and a lot of friends don't seem to have a lot of issues with BT, perhaps the time for change has come

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Message 4 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the t...

Hi connorf

 

Thanks for posting. Sorry to hear of the issues that you are experiencing when playing online.

 

I'll drop you a private message for some information to help us locate you and get this looked into.

 

Speak soon


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Message 5 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the t...

Hi connorf

 

Thanks for responding to my message. 

 

Everything with your connection is looking ok. No issues showing with the hub or any problems on your network segment.

 

Could you try putting the hub in modem mode and let us know if this makes any difference.

 

Thanks


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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connorf
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Message 6 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the t...

It's particularly difficult to test because it doesn't happen every day and even when it does happen it's not to every server. I can't really put my router in modem mode for an extended period of time as others need to use the internet.

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Hawkpaul
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Message 7 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the time.

See my Xbox One shows ping at 170approx every time it's tested, yet when I do a Ping test with Virgin Superhub to Xbox it says it's 6.7 average

So they may see everything as "fine" but something's not right.

I've got an issue with COD disconnecting mid game and on COD the rest work fine.

That's how I came across the above.
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Bossreaper
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Message 8 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the time.

I have officially given up playing bf4 because of this issue. It is unbelievable bad now when it used to run great looks like i will hunting a new supplier.

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connorf
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Message 9 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the time.

So basically I'm being asked to run tests despite the fact a lot of people are having issues?
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-Rom-
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Message 10 of 17
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Re: Ping issues to game servers, happens to UK, Netherlands and German servers, but not all the time.

Ill jump on this..as i have the same issue for about a week on and off.

 

Just wasted 20 mins of phone to support, to be told maybe its a wifi device trying to connect to a web page...

I have lower pings to  some US servers than i do EU..

 

There is a problem with the traffic routing somewhere. This is my problem, right now.

 

 

Heres a trace route to my usual server, taken right now, which has been around 30 ms since ive had Virgin...

 

 

As i said, there is an issue with one or more of the routing solutions used by Virgin. 

This is not all of our routers, or our pcs / consoles, or the servers faults. Please get this fixed, if you need any more help Im more than willing.