Hello i have been a virgin media customer for the past 8 years now . I have the 150mb/s package and with the speed i am happy . On the other hand while gaming PING is a massive problem . Sometimes it just jumps around from around 30 to 150 maybe once an hour which is completely fine but yesterday was the worse of them all . From around 8PM the ping would be at a stable 30-40 and then just jump to 150+ and quickly drop down . This cannot be happening !!!
Yes i have resetted the router from the power supply , also from the online superhub settings .I dont see anything special on the advanced settings . Also yes it's not only 1 game . Yes i am through cable. Can anyone help me of a way to resolve this?
Sorry to hear your having trouble with your broadband.
I've located your account and it seems our technicians have picked up an issue with the network in your area affecting service at peak times - Ref.(F004834099). Our technicians are working to get this resolved as soon as possible.
The current review date is: 11th January 2017
I'm sorry for any inconvenience this may cause.
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