Hi, I have been suffering for a while now with extreme ping spikes in the evening (usually 6pm+) seeing my ping go to 200-300+ at times, making gaming almost impossible. During the day my ping is usually stable around 20-30. I am able to constantly see the spiking in both CS:GO and teamspeak servers, so I know it is not just the connection to the server. I believe that when other devices in the house are used for video streaming that is causes some ping spikes, however since I am on the 120mbps package this shouldn't cause such extreme spikes? Thanks for any help!
I've been having exactly the same problems almost every evening and night where my ping spikes to as high as 600 in some situations and makes games unplayable. On certain occasions my ping stays low but my download and upload speeds drop down to less than 100kbps making games again unplayable. I have found no way around it and virgin media haven't made an attempt to fix it in the last few months so I guess its sadly here to stay.
Welcome to our community and please accept my apologies for the connection issues you're experiencing.
I suspect that fault ref: F003580245 is the culprit, which requires a network upgrade to resolve. The progress of the pre-upgrade work will be reviewed on the 27th of this month, so we should have some further information at that time.
The effect of this will be reduced speeds and increased latency at peak times. Just in case we're missing something though would you mind providing a couple of speed test results and maybe setting up a BQM?
Post the output on here and I'll take another look. It would be helpful though if you could include speed results from when the connection is both good and not so good.
Also take a look at my PM (purple envelope icon, top right of page) which explains the credit options available to you.
Just did a speed test, think the results show how bad it is. Impossible to game at these times, and even video streaming or web browsing is significantly slower. It is like this every night which makes attempting to game a very frustrating task.