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soggydoggy
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Ping Spikes - Downgrade to SH2AC

Hello,

I'm affected by the ping spikes caused by the Puma6 firmware bug on the SH3.

I have a SH2AC and would like to activate it (don't need one sending out), can any of the VM staff arrange for that to be done please? My power levels are fine, utilisation in the area is fine, speeds are fine etc, but the bug is seriously killing any form of competitive online gaming.

The thread around the ping spikes issue is here: https://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-and-CGNV4-Latenc...

Many thanks,
Kev.

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Forum Team
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Re: Ping Spikes - Downgrade to SH2AC

Hey Kev,

Thanks for getting in touch, hope all is well with you.

I can certainly look into this and see if it's possible to activate your Superhub 2AC. I'll just need to check a few things and arrange a time for you to install the SH2AC, I think it's best if we continue this via PM (purple envelope, top right) to make it easier for us to keep in touch.

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Exasive
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Re: Ping Spikes - Downgrade to SH2AC

Had the same issue,

spoke to multiple agents on the phone in regards to the hub 3 not being at fault.

still they're advising that there is no issues with the HUB3 and Arris haven't advised them of any issues Smiley Happy

reverted back to the AC2, ping is much more stable and less lag spikes Smiley Happy 

Goodluck with the downgrade.

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Re: Ping Spikes - Downgrade to SH2AC

Hey Kev,

Hope you're well Smiley Very Happy

How did it go with the engineer who visited you today?

Let me know how it went and if there's anything else you need help with.

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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