Had an "ok" connection on the 152Mbps package (drastic speed drops to 20-40Mbps during peak times), however recently ever since the Battlefield 1 launch, peak time pings have been poor. I experience a lot of rubber banding during these hours, specifically between 7pm and 11pm. If I check my ping in game, it runs at 20-50ms and then spikes up to 100-200ms then back down to 20-50ms. This is when the latency occurs and I have not had this issue before, even with BF4.
If I run a speedtest, it reports a ping of ~15-20ms which should be fine, but the spikes seem to be causing the issue.
Speeds are nowhere near what I should be getting as well, around 30-40Mbps for a £46 152Mbps package (getting ripped off) I would expect at least 100Mbps or more at peak times.
I have run the SuperHub in modem mode with a direct connection to the PC = no difference. My PC is wired anyway, so it is connected in the best possible way.
The router is usually always modem mode and I use an ASUS RT87U as my routing device. Rebooted that and checked for firmware, everything is fine on that end. I have used the SuperHub as a router to test, no difference there either.
I am having exactly the same issue during peak hours this last week.
Trace route always shows aorta.net routers causing high latency:
Tracing route to google.ie [22.214.171.124] over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.0.1 2 17 ms 16 ms 11 ms 10.241.144.1 3 10 ms 12 ms 11 ms 126.96.36.199 4 17 ms 16 ms 16 ms ie-dub01a-ra4-ae23-0.aorta.net [188.8.131.52] 5 108 ms 106 ms 111 ms de-fra01a-ri2-xe-4-1-0.aorta.net [184.108.40.206 ] 6 106 ms 109 ms 114 ms 220.127.116.11 7 111 ms 108 ms 108 ms 18.104.22.168 8 102 ms 103 ms 104 ms 22.214.171.124 9 113 ms 103 ms 106 ms dub08s01-in-f3.1e100.net [126.96.36.199]
I've got the exact same problem like you. I am attempting to play Battlefield 1 since release and are unable to do so due to horrible rubberbanding caused by inconsistent ping. Exactly as you my ping shows 30ms and 3-4 seconds later it jumps to 200ms and so on.
When calling VM they are trying to convince me there are no issues in my area and yet take a look at my BQM. Packet loss, terrible ping - you name it - I got it all. And only a few months ago it was all fine.
Speeds are terrible but I don't care - I just want a STABLE PING!!!
In regards to the high peak time traffic fault (F003292492), our engineers are still working on this with a review date of 26th April. I can see there is planned works involving a Cat C resegmentation and hopefully you will notice an improvement after this. I'm sorry for the delay and inconvenience caused.
I've also sent you a PM (purple envelope icon, right corner) to discuss this further.
P.S. MasterofArts, these faults do affect cable lines, rather than being Nationwide or based on Area reference numbers. I can see that you have started a thread of your own which we will look into your own issue as to not confuse this with Kez.