Menu
Reply
  • 14
  • 0
  • 0
Kez1
Joining in
414 Views
Message 1 of 13
Flag for a moderator

Peak Time Ping Spikes / Latency

Hi, 

Had an "ok" connection on the 152Mbps package (drastic speed drops to 20-40Mbps during peak times), however recently ever since the Battlefield 1 launch, peak time pings have been poor. I experience a lot of rubber banding during these hours, specifically between 7pm and 11pm. If I check my ping in game, it runs at 20-50ms and then spikes up to 100-200ms then back down to 20-50ms. This is when the latency occurs and I have not had this issue before, even with BF4. 

If I run a speedtest, it reports a ping of ~15-20ms which should be fine, but the spikes seem to be causing the issue. 

Speeds are nowhere near what I should be getting as well, around 30-40Mbps for a £46 152Mbps package (getting ripped off) I would expect at least 100Mbps or more at peak times. 

I have run the SuperHub in modem mode with a direct connection to the PC = no difference. My PC is wired anyway, so it is connected in the best possible way. 

The router is usually always modem mode and I use an ASUS RT87U as my routing device. Rebooted that and checked for firmware, everything is fine on that end. I have used the SuperHub as a router to test, no difference there either.

Hope somebody can deal with this.

K. 

 

0 Kudos
Reply
  • 1
  • 0
  • 0
benorchard
Joining in
396 Views
Message 2 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

I am having exactly the same issue during peak hours this last week.

Trace route always shows aorta.net routers causing high latency:

C:\Users\Ben>tracert google.ie

Tracing route to google.ie [216.58.211.163]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 17 ms 16 ms 11 ms 10.241.144.1
3 10 ms 12 ms 11 ms 109.255.254.126
4 17 ms 16 ms 16 ms ie-dub01a-ra4-ae23-0.aorta.net [84.116.238.94]
5 108 ms 106 ms 111 ms de-fra01a-ri2-xe-4-1-0.aorta.net [84.116.130.146
]
6 106 ms 109 ms 114 ms 213.46.165.18
7 111 ms 108 ms 108 ms 209.85.252.196
8 102 ms 103 ms 104 ms 209.85.241.139
9 113 ms 103 ms 106 ms dub08s01-in-f3.1e100.net [216.58.211.163]

Trace complete.

0 Kudos
Reply
  • 14
  • 0
  • 0
Kez1
Joining in
332 Views
Message 3 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

So is anyone going to deal with this issue? 

0 Kudos
Reply
  • 10.53K
  • 296
  • 620
Forum Team
Forum Team
305 Views
Message 4 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

Hi Kez1,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are having issues with ping spikes and latency.

 

From checking your connection, there is a high peak time traffic fault in your area which can cause slow speeds/latency issues. 

Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003292492 and with a review date of 30th November.

 

I will pass this across to one of my colleagues who will be in touch shortly with more information.

Regards

Sam

 

 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 14
  • 0
  • 0
Kez1
Joining in
296 Views
Message 5 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

Hi Samantha,

 

Thanks for the reply.

 

I hope to hear something back soon. Ping is the big one over anything. It needs to be low, consistent and stable.

 

Many thanks,

 

K.

0 Kudos
Reply
  • 38
  • 0
  • 6
Sceliphron
On our wavelength
287 Views
Message 6 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

Hey Kez1,

I've got the exact same problem like you. I am attempting to play Battlefield 1 since release and are unable to do so due to horrible rubberbanding caused by inconsistent ping. Exactly as you my ping shows 30ms and 3-4 seconds later it jumps to 200ms and so on.

I tried Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield 1 - different servers in different countries - on all of them same issue. Take a look at my post - http://community.virginmedia.com/t5/Gaming-Support/Games-unplayable-due-to-terrible-ping/td-p/324965...

When calling VM they are trying to convince me there are no issues in my area and yet take a look at my BQM. 2ccd5f233aa319029ae0f4fa01c036af-21-11-2016Packet loss, terrible ping - you name it - I got it all. And only a few months ago it was all fine.

Speeds are terrible but I don't care - I just want a STABLE PING!!!

0 Kudos
Reply
  • 14
  • 0
  • 0
Kez1
Joining in
234 Views
Message 7 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

Hi,

So an update on this issue.

For the past week or two, the issue has been occurring again on a regular basis. 

Can someone look into whether your network team is going to do something about it? 

I wish to be compensated for the degradation in service. 

Many thanks.

0 Kudos
Reply
  • 83
  • 1
  • 5
MasterofArts
Dialled in
227 Views
Message 8 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

Sam is this issue nation wide at all?

Thanks in advance,

MOA.

May the force be with you,

MOA.

HUB 2ac in modem mode, Netgear R7800 Router, a wee switch & NAS.

My Broadband Ping - MOA VM Monitor
0 Kudos
Reply
  • 14
  • 0
  • 0
Kez1
Joining in
204 Views
Message 9 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

Hi,

Has anyone got an update on the issue? 

Thanks,

K.

0 Kudos
Reply
  • 10.53K
  • 296
  • 620
Forum Team
Forum Team
164 Views
Message 10 of 13
Flag for a moderator

Re: Peak Time Ping Spikes / Latency

Hey Kez1,

 

Hope all is well. Thanks for posting back here.

 

In regards to the high peak time traffic fault (F003292492), our engineers are still working on this with a review date of 26th April. I can see there is planned works involving a Cat C resegmentation and hopefully you will notice an improvement after this. I'm sorry for the delay and inconvenience caused.

 

I've also sent you a PM (purple envelope icon, right corner) to discuss this further.

 

P.S. MasterofArts, these faults do affect cable lines, rather than being Nationwide or based on Area reference numbers. I can see that you have started a thread of your own which we will look into your own issue as to not confuse this with Kez.

 

Speak soon

Sam 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply