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sytch4u
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Packet loss ps4 fifa

Hello, I have been having bad problems with lagg when I play fifa 16, I have already reported it. can you have a look at the test results below please.

I have ran a a trace test to the EA Servers easo.ea.com

 

 Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 10.66.188.1 1 16ms 100% 0 / 156
perr-core-2a-ae5-612.network.virg80.1.61.169 2 9ms 12ms 0% 155 / 156 7ms / 44ms
* Unknown Host * 0.0.0.0 3 0ms
* Unknown Host * 0.0.0.0 4 0ms
* Unknown Host * 0.0.0.0 5 0ms
* Unknown Host * 0.0.0.0 6 0ms
nrth-bb-1c-ae1-0.network.virginme62.254.42.222 7 12ms 17ms 0% 156 / 156 9ms / 101ms
tele-ic-4-ae0-0.network.virginmed62.253.174.18 8 16ms 21ms 2% 152 / 156 12ms / 81ms
blackhole.prolexic.com 195.66.224.31 9 72ms 100% 0 / 155
unknown.prolexic.com 72.52.60.200 10 45ms 69ms 1% 153 / 155 39ms / 100ms
unknown.prolexic.com 72.52.60.207 11 35ms 37ms 3% 150 / 155 32ms / 58ms
* Unknown Host * 0.0.0.0 12 0ms
unknown.prolexic.com 209.200.168.132 13 103ms 98ms 0% 155 / 155 93ms / 132ms
* Unknown Host * 159.153.93.2 14 108ms 100% 0 / 155
* Unknown Host * 159.153.225.30 15 93ms 94ms 0% 155 / 155 89ms / 122ms
meav5-pub.pt.iad.ea.com 159.153.226.105 16 98ms 94ms 0% 155 / 155 90ms / 112ms

 

 

 

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sytch4u
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Re: Packet loss ps4 fifa

Is there anyway you can fix my connection? I have tested this on a bt line and have 0% packet loss, I'm thinking of joining BT or Sky. Packet loss is the reason behind sluggish gameplay with spikes
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sytch4u
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Re: Packet loss ps4 fifa

Still no reply?what kind of support is this? and why is the first hop running through a private network * Unknown Host * 10.66.188.1

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Re: Packet loss ps4 fifa

Hello sytch4u

 

Sorry you are having problems with gaming, we will take a look at your connection. By the way we are a community based forum and we often do not get to posts for a few days to give others a chance to help. If you would like a quicker response please use contact us.

 

Your line and hub look good, all parameters nicely in specification, the area historical data looks good also, low area traffic and all nicely error free. The traceroutes you have posted do not seem to show a problem, destination responding with good times. It is okay for some hops to not respond as the routers are often configured not to respond to ping requests or treat them as low priority jobs, they are doing a good job with live traffic though otherwise the request would not reach the destination as evidenced on the traceroute posted. The 10 IP address is also nothing to worry about as this is the way our network is configured on some CMTSs. 

 

It looks like from here that the desktop PC is wireless, is the PS4 wireless also? We would always recommend a wired connection for gaming and running traceroutes.

 

Hope that helps

 

Thank you 

Nicola

Virgin Media Forum Team
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sytch4u
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Re: Packet loss ps4 fifa

Thank you for your reply. The question I asked is why do I have packet loss? This is what is causing the gameplay to slow down once packet loss kicks in. I have tried wireless and wired and the results are still the same. The issue I have is the packet loss!

 

Thank you

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Re: Packet loss ps4 fifa

Hello sytch4u

 

Thank you for getting back, we would always recommend a wired connection for gaming please, much more stable than wired.

When you say packet loss where are you seeing that please?

I have just taken another look at your connection and it is looking stable from here, the hub has been continuously online for the last 4 days. 

As I mentioned earlier the traceroute you kindly pasted looks good arriving at the last hop with no loss

 

meav5-pub.pt.iad.ea.com 159.153.226.105 16 98ms 94ms 0% 155 / 155 90ms / 112ms 

 

Please keep us updated

 

Thank you

Nicola

Virgin Media Forum Team
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