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Registered: ‎15-03-2017
Message 1 of 4 (153 Views)

Packet loss, lag and ping like its 1997

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upstream.jpgdownstream.jpgpingplot.jpg

This has been going on since the end of last month, and has declined to the point where nothing is playable at all.

I cant believe i'm paying for this.

 

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Message 2 of 4 (90 Views)

Re: Packet loss, lag and ping like its 1997

Hey iggy2k,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear about the pack loss you're getting at the moment. I've taken a general look at your connection and I can't see anything standing out right now. If you could set up a TBB monitor it'll help us take a closer look.

Hope to hear back from you soon,

Take care.

Heather_J

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Registered: ‎15-03-2017
Message 3 of 4 (69 Views)

Re: Packet loss, lag and ping like its 1997

Just now My Broadband Ping - virginLive graph My Broadband Ping - virginIts been ok since last thursday when a fault was fixed in the irvine area but declined yesterday and pings are now making games completely unplayable again this morning.
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Message 4 of 4 (36 Views)

Re: Packet loss, lag and ping like its 1997

Hey iggy2k,

Thanks for keeping in touch Smiley Happy

It seems like this is an intermittent fault as again today everything looks normal from our end when I test the network in your local and wider area.

I know the Irvine fault has been resolved, so with that hopefully your connection will settle.

Thanks again for keeping me updated.

Take care.

Heather_J

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