I've recently been having issues with high ping spikes and packet loss. Had this issue before and spoke to the technical team over the phone and after a few weeks it had seemed to stop. Browsing the web is fine as it generally happens quite randomly (few times a minute). But it makes playing games unbearable, im rubber banding all over randomly pinging up to 500/600 on CSGO + BF4.
40% PL at hop 6 is surely the issue? (All done cat5 straight into the hub). I also usually get 120+ Mbps down but recently can't get over 20???
Hope someone can have a look at my line etc see whats going on
Welcome to the forum and sorry to hear you're getting poor speeds and ping spikes. I've checked your connection and can see that you are affected by contention fault F003279124. This is due for review 14/10/15 and will cause slow speeds and poor latency at peak times when the network is busiest.
Do you get these spikes at all times or is it mainly the in the evenings?