I've only recently had my internet installed and already I'm experiencing terrible packet loss and ping in the evenings. I've tried playing games and it's completely unplayable. Can I get some help ASAP please?
Thanks for getting in touch to let us know about your issues with packet loss and bad ping also, I apologise for any troubles.
Let me take this opportunity to welcome you to our forum community! It's great to see so many new faces helping out around here!
I have tested things from here and I can see that both of your upstream power levels are too low and will require an engineer to attend in order to proceed with getting this resolved for you.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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