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Matty0934
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Packet Loss.

I've only recently had my internet installed and already I'm experiencing terrible packet loss and ping in the evenings. I've tried playing games and it's completely unplayable. Can I get some help ASAP please?

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Forum Team (Retired) Adam_L
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Re: Packet Loss.

Hi Matty0934, 

 

Thanks for getting in touch to let us know about your issues with packet loss and bad ping also, I apologise for any troubles.

 

Let me take this opportunity to welcome you to our forum community! It's great to see so many new faces helping out around here!

 

I have tested things from here and I can see that both of your upstream power levels are too low and will require an engineer to attend in order to proceed with getting this resolved for you.

 

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

 

Take care, 

Thanks, 

Adam.


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