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Rich00p
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Packet Loss + latency

Hello,

When my partner and I moved into a new house we chose to bring our virgin services with us from our previous address as we had been very happy with the service to date. Roughly a year after our services were installed (unlimited BB + TV + extra tivo) I started getting errors when playing my favorite game through the PS4 which is connected via Ethernet. I kept being disconnected from the game for no apparent reason, having a consistently poor connection to the host servers despite having 50mbps down and 10mbps up on average. I have even assigned the PS a static IP and enabled DMZ which made no improvement opting to then manually configure all the required ports according to the game developers recommendations, again with no improvement and so turned my attention to the connection itself.

I recently performed a trace route during the (peak) times I would normally play and was surprised to see a 60% packet loss across 3 different tests, my understanding from the game developer is that if their servers see a consistent packet drop from a host (they use P2P) then the host can be disconnected. Not great from my perspective.

Are you able to check my connection for power fluctuations or anything else which could cause the packet drop and rubber banding?

Thanks for any help/

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Superuser
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Re: Packet Loss + latency

Can you screen cap your power levels and network log?

BQM is okayish but there is a little packet loss.

 


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Superuser
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Re: Packet Loss + latency

Can you set up a BQM

 HERE

 Run it for say 24 hrs, and post the result.

 Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

 If you have HUB3 switch off the firewall temporarily to enable reply to ICMP requests.


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Rich00p
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Re: Packet Loss + latency

Thanks Kippies,

I'll get that set up when I get home. Appreciate the help

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Rich00p
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Re: Packet Loss + latency

So ran the test. it's worth noting that from around 8.30am - 4pm the house was empty with no connected devices switched on. I notice there are some spikes and the maximum latency is pretty consistently the same throughout the day regardless of people actually using the line?? My Broadband Ping - 15.12.16I also logged in and check the pre and post RS figures on the router, pre was up into the 5 figures and post are all well over 1000+ since I rebooted a few days ago, although I cannot find where to reset this counter.

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Superuser
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Message 5 of 14
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Re: Packet Loss + latency

Can you screen cap your power levels and network log?

BQM is okayish but there is a little packet loss.

 


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Rich00p
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Re: Packet Loss + latency

 

NW LogNW Logupstreamupstreamdownstreamdownstream

 

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Rich00p
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Re: Packet Loss + latency

Sorry I marked this thread as solved by accident
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Superuser
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Re: Packet Loss + latency

Although your power levels are okay, your upstream is on 16QAM which could be indicative of an upstream impairment.

Ill ask staff to check the line and see...

 


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Rich00p
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Re: Packet Loss + latency

Ah ok. Do you need my account details?
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Superuser
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Re: Packet Loss + latency

Nope, Ive raised it for staff to look at...