When my partner and I moved into a new house we chose to bring our virgin services with us from our previous address as we had been very happy with the service to date. Roughly a year after our services were installed (unlimited BB + TV + extra tivo) I started getting errors when playing my favorite game through the PS4 which is connected via Ethernet. I kept being disconnected from the game for no apparent reason, having a consistently poor connection to the host servers despite having 50mbps down and 10mbps up on average. I have even assigned the PS a static IP and enabled DMZ which made no improvement opting to then manually configure all the required ports according to the game developers recommendations, again with no improvement and so turned my attention to the connection itself.
I recently performed a trace route during the (peak) times I would normally play and was surprised to see a 60% packet loss across 3 different tests, my understanding from the game developer is that if their servers see a consistent packet drop from a host (they use P2P) then the host can be disconnected. Not great from my perspective.
Are you able to check my connection for power fluctuations or anything else which could cause the packet drop and rubber banding?
So ran the test. it's worth noting that from around 8.30am - 4pm the house was empty with no connected devices switched on. I notice there are some spikes and the maximum latency is pretty consistently the same throughout the day regardless of people actually using the line?? I also logged in and check the pre and post RS figures on the router, pre was up into the 5 figures and post are all well over 1000+ since I rebooted a few days ago, although I cannot find where to reset this counter.