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Superfast
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Registered: ‎20-03-2015
Message 11 of 22 (173 Views)

Re: Packet Loss issue


Nothing wrote:

And here's the monitor I set up. Not sure if I'm reading this correctly but it kinda look fragmented, doesn't it?

Cece5b53edd81d17aa91f5dd473651f9-27-04-2017


No, this graph is showing SIGNIFICANT(!) packet loss. It's a (massive) indication of problems, something like this is likely to be outside of the premises at the CMTS or further along VMs network. This needs a fault ticket, lots of pressure from customers around the area to resolve this. Definitely fight to have your bill reduced, looking at this I would expect you connection to be several times lower than what you're paying for, make sure you contact them through faults then customer services. You can then follow up with Ofcom and raise a complaint through them if you feel that VM aren't doing enough to fix the issue.

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Tuning in
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Registered: ‎06-11-2014
Message 12 of 22 (154 Views)

Re: Packet Loss issue

That's actually a separate issue and I don't think is contributing to this as I've still got an older SuperHub 2.

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Tuning in
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Registered: ‎26-04-2017
Message 13 of 22 (148 Views)

Re: Packet Loss issue

Hey everyone.

So, this is yesterday's monitor
60fac7ee9cbf82043ba9095712da77b6-28-04-2017

And this is today's
60fac7ee9cbf82043ba9095712da77b6-29-04-2017

As you can see the issue seem to have disappeared by itself all of a sudden. I don't experience any packet loss both in Rocket League and general browsing.

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Registered: ‎06-11-2014
Message 14 of 22 (124 Views)

Re: Packet Loss issue

e15724ed0d5bc9542fb86c2d63e32469-28-04-2017.png

Yeah my problem seems to have stopped at about 7pm on Friday as well. No rubberbanding or lag anymore.

Area 28, Clarkston.

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Forum Team
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Registered: ‎04-07-2016
Message 15 of 22 (111 Views)

Re: Packet Loss issue

Sorry to hear about the connection fault experienced Nothing,

 

 

I'm glad, however, to hear that this has since resolved itself.

 

 

Let me know if I can help with anything more,

 

 

Nat_J


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Registered: ‎26-04-2017
Message 16 of 22 (88 Views)

Re: Packet Loss issue

I'm back with more.

Unfortunately my issues started again some days ago. Here's my monitor, there's still some red and yellow home

The intermittent ones on the right represent an intermittent experience with my internet (web pages stop loading, online gaming stops working, etc) that lasts around 10 seconds and happens regularly every 10 minutes or so. Called the Virgin Technical support but the person I spoke to had no idea what packet loss is, and thought I had issues with my package (?).

My package is fine, whatever she means, but my broadband is not.

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Forum Team
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Registered: ‎04-07-2016
Message 17 of 22 (69 Views)

Re: Packet Loss issue

Sorry to hear this Nothing,

 

I've had another look at everything from this end and I'm unable to detect any obvious cause for concern.

 

How have things been for you since posting?

 

Nat_J


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Registered: ‎26-04-2017
Message 18 of 22 (66 Views)

Re: Packet Loss issue

Well, it is better now, but still looking pretty random. Look at that huge red block around 2am...home

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Registered: ‎10-08-2014
Message 19 of 22 (60 Views)

Re: Packet Loss issue

This has returned for me in Sheffield too. Really unimpressed, 7 till 11 exactly as yours appears.

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Registered: ‎26-04-2017
Message 20 of 22 (45 Views)

Re: Packet Loss issue

home

I pay for a 100 megabit connection and can't play online. I play competitively and this is getting ridiculous, to be honest. Called the technical service several times now but they have not been helpful in the slightest, nor they had a clue of what I was talking about. Offered to email them these graphs but they said it wouldn't be necessary. I sincerely don't know what to do. 

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