I have has 10-20% packet loss over the last 24 hours. I have called support twice now the first time I was told someone would call back and they never did.
The second time the chap on the phone dialled into my PC and removed all my port forwarding I had set up after I told him not to.
My setup was fine before I was calling to see if there as an issue in the area if so fine I understand and can wait.
I told the chap I was having packet loss and he tried to blame Xbox/Microsoft until I pointed out it happened on my PC and phone too when tests are run. He the tried a ping on my PC and low and behold 25% packet loss.
The end of the call I was fobbed of with an engineer call out for Tuesday. I am 99.99% sure this is not a local issue my end. I just want someone to acknowledge there is a problem and tell me its being fixed.
Your upstream power levels are iffy. Which is likely whats causing the issues you are seeing. Wait for staff to pick it up and confirm but you are likely to need an engineer to sort out those power levels. So Tuesday it is unfortunately. On the plus side, they have diagnosed it right and the engineer visit should sort out the issues.
For future reference, pinging VM's infrastructure is unlikely to tell you anything.