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Callumrobbo
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Message 1 of 7
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PSN Connection Issues!

Over the past week I have been experiencing connections issues to PSN, I unable to visit the PSN website on my phone or laptop via Wi-Fi but I am able to on 4g. I have connected to PSN in modem mode but I don't want to stay in modem mode because I want to use the Wi-Fi at the same time I am connected to PSN?? Anyone know any solutions that can help me resolve this problem?
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Forum Team
Forum Team
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Message 2 of 7
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Re: PSN Connection Issues!

Hey Callumrobbo

 

Welcome to the Virgin Media Community, I'm really sorry to learn about the problem you're experiencing with your PlayStation at the moment. 

 

Are you using any other devices wirelessly? As it seems to work with the ethernet cable it could suggest an intermittent or weak connection between the hub and the PlayStation.

 

If that's the case there are some great tips for troubleshooting your wireless [here]

 

I'd love to hear how you get on and once we get this sorted, what games you're enjoying Man Happy

 

Talk soon

Craig 

 

 


New around here? To find out more about the Community check out our Getting Started guide


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jinz24
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Message 3 of 7
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Re: PSN Connection Issues!

Having the same problem here. This was working fine yesterday morning.

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liverpaul
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Message 4 of 7
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Re: PSN Connection Issues!

It dosnt work with wired as I'm wired. Psn is getting blocked via the router. If you try to sign into a Sony entertainment network page it gets blocked. But if you use your mobile data it works a treat and loads psn app. Sorry but vm this your end, we'll the router anyway.
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tiltonarmy40
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Message 5 of 7
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Re: PSN Connection Issues!

Same here 9 days offline
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Moderator
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Re: PSN Connection Issues!

Hi @Callumrobbo & @liverpaul,

 

I'm sorry to hear you're experiencing issues signing in to PSN at the moment.  We're currently trying to get to the bottom of the issues, but we need a little info from yourselves so that we can do this.  I've linked a thread below, in that thread (post #24) I've posted some instructions for the info we need in order to escalate this, could you head over there and pop the information when you're able to please?

 

Playstation Network - Page 3 - Virgin Media Forum

 

The sooner you're able to get this info to us, the sooner we can do some digging and find out where the issue lies for you.  Drop me a reply if you have any questions.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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jimmyd_uk
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Message 7 of 7
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Re: PSN Connection Issues!

Same problem here....... what's the issue, updated all port forwarding as suggested by Sony but still no luck. Anyone else in Camberley having a problem?
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