Menu
Reply
Just joined
  • 1
  • 0
  • 0
Registered: a week ago
Message 1 of 3 (80 Views)

PS4s Can't Find Network

Hi Guys,

2 of my PS4s can't find my network, however my PS4 Pro does. I've checked my router settings and found that 2.4ghz is enabled (this is a common solution). All other devices connect just fine. Any ideas what could have caused this to change overnight?

Thanks

 

 

Reply
0 Kudos
Forum Team
  • 5.05K
  • 138
  • 384
Registered: ‎04-07-2016
Message 2 of 3 (40 Views)

Re: PS4s Can't Find Network

Sorry to hear about this mikeh94,

 

Have you tried Changing your Virgin Media Hub's wireless channel in order to potentially improve this type of connection?

 

Nat_J

 

 


Who's who? Find out more about our community members. Good folk to know


Reply
0 Kudos
Superuser
  • 2.94K
  • 377
  • 929
Registered: ‎27-10-2010
Message 3 of 3 (33 Views)

Re: PS4s Can't Find Network


mikeh94 wrote:

Hi Guys,

2 of my PS4s can't find my network, however my PS4 Pro does. I've checked my router settings and found that 2.4ghz is enabled (this is a common solution). All other devices connect just fine. Any ideas what could have caused this to change overnight?

Thanks

 


A change overnight might be the hub picking a new channel for the 2.4Ghz band, if you have it set to "Auto" rather than a specific channel, or it could be a neighbour's wireless router changed the channel it is using and now overlaps your channel.

There is a good post on the Networking board about overlapping channels and how they can impact performance: http://community.virginmedia.com/t5/Networking-and-WiFi/Getting-a-better-Wireless-Network-Signal/td-...

I know the PS4 Pro can use the less congested 5Ghz band so that might be the reason it can find the network OK.  The latest varients of the standard PS4 can handle 5Ghz but older models only support 2.4Ghz.

Wired is always best with consoles, so one option might be powerline adapters.  These use the electrical wiring in your house to create a wired network without the need for long cables.  They are rarely as fast as the manufacturer's claim but are a lot more stable and less prone to interference than wireless.  Some powerline adapter reviews here:
http://www.pcadvisor.co.uk/test-centre/network-wifi/20-best-powerline-adapters-2016-uk-3490638/


Another option, if you want to stick with wireless, is with a third party router.  It is what I and many other customers do and it can make a huge difference to wireless performance (although my consoles are connected via Ethernet).  They can also handle the routing of traffic better than the VM hubs when you have multiple consoles on your LAN all using the same ports.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

Reply
0 Kudos