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Enchantica2
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PS4 in another room at 2.0mbps download

New to virgin & sons PS4 just won't get a decent download speed so he can't play online. It's in the room next door to the hub. Husbands ps4 gets over 100 Mbps download but is in same room as hub. Tried a full reset and reconnecting to hub but nothing improves it. Help please
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shanematthews
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Re: PS4 in another room at 2.0mbps download


Enchantica2 wrote:
New to virgin & sons PS4 just won't get a decent download speed so he can't play online. It's in the room next door to the hub. Husbands ps4 gets over 100 Mbps download but is in same room as hub. Tried a full reset and reconnecting to hub but nothing improves it. Help please

2mbps downstream is enought to game on, it won't be super pretty and you won't be able to do anything else at the same time but its possible, is your sons machine hard wired or is he trying to game over a wireless connection, the same for your husbands machine in the same room with the hub

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stevedh2
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Re: PS4 in another room at 2.0mbps download

I'm guessing you're connecting over wifi. Any way you can set up a wired connection, or else use powerline adapters.

Regarding wifi get a wifi scanning app for a phone and use it to see if there are any channel conflicts and have a look at the wifi levels around your house.

Also do you have any baby monitors or other devices that can interfere with wifi signals.

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Enchantica2
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Re: PS4 in another room at 2.0mbps download

Sons is on wifi. Husbands is hard wired but we tried his through wifi and it retained over 100. Weirdest part is that when Virgin installed it worked for about a week and then slowed right down - he can't online game as it keeps freezing, sometimes even says no wifi signal. No baby monitors and nothing new electrical in the house. Husband works nights so it's not even that both are on the PS4 at same time.
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Forum Team
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Re: PS4 in another room at 2.0mbps download

Hi Enchantica2, 

 

Welcome to the forums, I am sorry to see you have had trouble with your wireless connection. 

 

I have taken a look and things seem fine from this side. You said than you can get 100Mb wired so it would seem to be more of an issue with the wireless itself, so many things can affect wireless connections so we'll start with this article on Getting the best Wireless Network Signal

 

Let us know how you get on. 

 

All the best

 

Emma


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Enchantica2
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Re: PS4 in another room at 2.0mbps download

Looks like it could be where hub is positioned. It's corner of room by the window and by phone. Installer put cable really short so Hub couldn't even be put on shelf and it's positioned low down too. Also we are in a 1930's house so all walls are solid brick. S is m to have on and off wifi connection problem with laptop too when used upstairs back room as well as downstairs back room. Can you help?
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Re: PS4 in another room at 2.0mbps download

Hi Enchantica2, 

 

Thanks for getting back in touch, one option could be a Powerline adapter it would help the spread the wireless signal throughout the house. 

 

The Ethernet cables we send out tend to only come in one length no so that is not likely to be a solution. 

 

Has the information helped with the signal at all? 

 

Keep me posted.

 

Emma


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