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Registered: ‎06-07-2013
Message 1 of 3 (6,936 Views)

PS4 NAT Type on Superhub 3

On my PS4 it says that the NAT Type is Moderate, meaning that it is restricting my network performance.  I would like the get an open NAT Type.  I have tried port forwarding but it did not work, this may be because I was following the instructions to do so on a Superb 2 and I have a Superb 3.  If anyone could give me any instructions on how to do so on a Superb 3 I would be very grateful.  I am connected to my PS4 via an ethernet cable and currently do not have any port forwarding rules set.

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Superuser
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Registered: ‎27-10-2010
Message 2 of 3 (13,751 Views)
Helpful Answer
confirmed by alex6390
‎11-05-2016 17:27

Re: PS4 NAT Type on Superhub 3

There is a VM guide on port forwarding if you click here then click on the picture of the Hub 3.0.  One important thing to remember with the Hub 3.0 is to leave the Firewall enabled as that is what does the port forwarding.

Personally I use a third party router and my PS4 has no NAT issues so can't give you any more guidance on which particular ports to forward for the PS4.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong :-) If you do like my answer please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

See where this Helpful Answer was posted

Superuser
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Registered: ‎30-01-2013
Message 3 of 3 (13,795 Views)
Helpful Answer
confirmed by alex6390
‎09-05-2016 21:11

Re: PS4 NAT Type on Superhub 3

Follow SCA1972's advice first.

If that doesn't work then be aware there is a new firmware version 9.1.88T coming for the Hub 3, which is currently being released on an area-by-area basis.

You probably have the older 9.1.88J5 firmware (see advanced-settings->info), which has some issues with UPnP and NAT. The new firmware may resolve any further issues you have with port forwarding, though I can't remember off-hand if the PS4 was affected as much as the XBox. As I don't have one I can't test.

In the mean-time putting the hub into modem mode and using a 3rd party router would definitely work.

See where this Helpful Answer was posted


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Superuser
  • 2.92K
  • 372
  • 916
Registered: ‎27-10-2010
Message 2 of 3 (13,752 Views)
Helpful Answer
confirmed by alex6390
‎11-05-2016 17:27

Re: PS4 NAT Type on Superhub 3

There is a VM guide on port forwarding if you click here then click on the picture of the Hub 3.0.  One important thing to remember with the Hub 3.0 is to leave the Firewall enabled as that is what does the port forwarding.

Personally I use a third party router and my PS4 has no NAT issues so can't give you any more guidance on which particular ports to forward for the PS4.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong :-) If you do like my answer please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

Superuser
  • 8.97K
  • 342
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Registered: ‎30-01-2013
Message 3 of 3 (13,796 Views)
Helpful Answer
confirmed by alex6390
‎09-05-2016 21:11

Re: PS4 NAT Type on Superhub 3

Follow SCA1972's advice first.

If that doesn't work then be aware there is a new firmware version 9.1.88T coming for the Hub 3, which is currently being released on an area-by-area basis.

You probably have the older 9.1.88J5 firmware (see advanced-settings->info), which has some issues with UPnP and NAT. The new firmware may resolve any further issues you have with port forwarding, though I can't remember off-hand if the PS4 was affected as much as the XBox. As I don't have one I can't test.

In the mean-time putting the hub into modem mode and using a 3rd party router would definitely work.