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binzie
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PS4 Lan cable diconnected

Hi

HAd drop outs occasionally but its never been this bad, 3 nights running multiple drop outs stopping it being worthwhile to undertake.

Guys in offshore contact centre have factory reset router and all have said they have fixed the issue for me, they all were wrong.

having mooched please see below superhub data 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)219000000171000000179000000187000000195000000203000000211000000227000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID71234568
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)6.496.566.656.626.486.446.276.35
RxMER (dB)36.8437.0937.0937.0937.3637.0937.0936.61
Pre RS Errors2267514779428740924806377111121
Post RS Errors283307309290283314285329

 

The PS4 is connected via Lan upload to follow 

 

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Re: PS4 Lan cable diconnected

Upstream US-1 US-2 US-3 US-4 Channel Type 2.0 N/A N/A 2.0 Channel ID 10 N/A N/A 11 Frequency (Hz) 31000000 N/A N/A 24400000 Ranging Status Success Other Other Success Modulation 64QAM N/A N/A 64QAM Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000 Mini-Slot Size 4 N/A N/A 4 Power Level (dBmV) 47.25 N/A N/A 48.00 T1 Timeouts 0 0 0 0 T2 Timeouts 0 0 0 0 T3 Timeouts 1 0 0 0 T4 Timeouts 0 0 0 0
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binzie
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Re: PS4 Lan cable diconnected

http://www.speedtest.net/my-result/5803918216

 

rubbish ! for 200mb

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Re: PS4 Lan cable diconnected

Cant see anything wrong with your levels. can you post the network logs please.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Re: PS4 Lan cable diconnected

Network Log

First Time Last Time Priority Error Number Description
17/11/2016 03:50:53 GMT 17/11/2016 03:50:53 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
16/11/2016 02:02:19 GMT 16/11/2016 02:02:19 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
15/11/2016 19:10:05 GMT 15/11/2016 19:10:05 GMT Error (4) 68010302 DHCP WAN IP - xxxxx
15/11/2016 19:09:13 GMT 15/11/2016 19:09:13 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
15/11/2016 00:13:43 GMT 15/11/2016 00:13:43 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
14/11/2016 17:19:26 GMT 14/11/2016 17:19:26 GMT Error (4) 68010302 DHCP WAN IP - xxxxx
14/11/2016 17:18:33 GMT 14/11/2016 17:18:33 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
14/11/2016 17:16:41 GMT 14/11/2016 17:16:41 GMT Warning (5) 66050310 Auth Success - Web login successful.
13/11/2016 18:17:22 GMT 13/11/2016 18:17:22 GMT Error (4) 68010302 DHCP WAN IP - xxxxx
13/11/2016 18:16:31 GMT 13/11/2016 18:16:31 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
12/11/2016 14:37:47 GMT 12/11/2016 14:37:47 GMT Error (4) 68010302 DHCP WAN IP - xxxxx
12/11/2016 14:37:14 GMT 12/11/2016 14:37:14 GMT Error (4) 68000407 TOD established
12/11/2016 14:37:07 GMT 12/11/2016 14:37:07 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/11/2016 14:37:00 GMT 12/11/2016 14:37:00 GMT Notice (6) 84000510 Downstream Locked Successfully
12/11/2016 14:36:21 GMT 12/11/2016 14:36:21 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
12/11/2016 12:44:37 GMT 12/11/2016 12:44:37 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: PS4 Lan cable diconnected

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked7219000000 Hz256 QAM6.6 dBmV 36.8 dB41575283
Locked1171000000 Hz256 QAM6.8 dBmV 37.1 dB26863307
Locked2179000000 Hz256 QAM6.9 dBmV 37.1 dB7451309
Locked3187000000 Hz256 QAM6.8 dBmV 37.1 dB7378290
Locked4195000000 Hz256 QAM6.7 dBmV 37.6 dB646283
Locked5203000000 Hz256 QAM6.6 dBmV 37.1 dB883314
Locked6211000000 Hz256 QAM6.4 dBmV 37.1 dB1144285
Locked8227000000 Hz256 QAM6.5 dBmV 36.8 dB1861329

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked1031000000 HzATDMA47.3 dBmV64QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked1124400000 HzATDMA48.0 dBmV64QAM6400000 Hz5120 Ksym/sec
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Re: PS4 Lan cable diconnected

20/11/2016 10:12:54 GMT 20/11/2016 10:12:54 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2016 20:53:15 GMT 19/11/2016 20:53:15 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2016 19:51:55 GMT 19/11/2016 19:51:55 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out

 

thanks for edit, schoolboy oversight 

its timing is terrible only happens at the most crucial times :-(  

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Re: PS4 Lan cable diconnected

22/11/2016 22:44:56 GMT 22/11/2016 22:44:56 GMT Error (4) 68000411 TOD error 4928 msec
22/11/2016 12:43:45 GMT 22/11/2016 12:43:45 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
22/11/2016 06:34:21 GMT 22/11/2016 06:34:21 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2016 21:54:09 GMT 20/11/2016 21:54:09 GMT Error (4) 68010302 DHCP WAN IP - ********
20/11/2016 21:53:36 GMT 20/11/2016 21:53:36 GMT Error (4) 68000407 TOD established
20/11/2016 21:53:22 GMT 20/11/2016 21:53:22 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2016 21:53:18 GMT 20/11/2016 21:53:18 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2016 21:53:18 GMT 20/11/2016 21:53:18 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2016 21:53:13 GMT 20/11/2016 21:53:13 GMT Notice (6) 84000510 Downstream Locked Successfully
20/11/2016 21:52:34 GMT 20/11/2016 21:52:34 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
20/11/2016 20:12:37 GMT 20/11/2016 20:12:37 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
20/11/2016 16:52:43 GMT 20/11/2016 16:52:43 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
20/11/2016 10:12:54 GMT 20/11/2016 10:12:54 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2016 20:53:15 GMT 19/11/2016 20:53:15 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/11/2016 19:51:55 GMT 19/11/2016 19:51:55 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: PS4 Lan cable diconnected

any ideas ?

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Re: PS4 Lan cable diconnected

Hey binzie,

 

Thanks for posting Smiley Very Happy

 

Sorry to hear about the connection problems you're having.

 

I've just taken a look at your connection and I can see that we're working on a fault in your area under ref: F004847936 which is due for review on the 1st March.

 

This fault is responsible for reducing the speeds during peak time hours (evenings and weekends).

 

Do you notice if the performance of your connection changes at different times of the day or night?

 

Catch up with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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