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Satori
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Overwatch rubberbanding, present since beta.

Hi, I play Overwatch on my PC, wired connection. My boyfriend plays it as well, on a different PC (same room) and has the same issues at the same time.

We experience rubberbanding that occurs multiple almost each minute, lasting 10-20 seconds, during that time the ingame ping shows about 2000 ms, that slowly goes back down to 50 ms, and then when it happens again it's a quick spike up then slowly down. Due to this, the game is unplayable, as the game is almost over before you rubber band out of starting area. As the issue does not seem to be on Blizzard's side, we cannot even get a refund, so I am not sure who can really help us.

 

I posted in the Technical Support section on Overwatch forums to see if anyone can analyze my traceroute and ping data. One person replied and pointed out that:

 

'So your traffic is going UK --> France --> UK --> Amsterdam --> France This isn't a problem with the game or it's servers. There's something going wrong with the way your internet traffic is being routed and you'll need to get it sorted out. Show Virgin the first trace route you posted.'

http://eu.battle.net/forums/en/overwatch/topic/17612303535

 

 

I am having the same issues with CS:GO, rubberbanding like a mf, so I gave up playing that. I did a quick tracert to a CS:GO server and it seems like the France is there again: http://puu.sh/pVBbC/6278b0ccc4.png

 

I am honestly considering switching to broadband from another ISP as there is no other fiber available at our house, as long as I do not get my hobby limited by VM.

 

 

 

 

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legacy1
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Re: Overwatch rubberbanding, present since beta.

Not sure what this wanadoo.fr is doing in your tracert but I'm hoping its that VM have no updated the PTR for them IP's yet?

If you put nslookup your WAN IP does it show virginm.net ?

If you run a ping -t to say 194.168.4.100 when your connection is idle then run a speedtest like http://www.dslreports.com/speedtest
you may note that the running ping spikes this it because you have no QoS of your own and any device connected that does short download or upload can spike your connection high. But if your see spikes at idle then setup a BQM
http://www.thinkbroadband.com/ping

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Re: Overwatch rubberbanding, present since beta.

Hi, thanks for the reply, legacy1.

No idea what that French hop is about.

I did 'nslookup' on its own and got cache1.service.virginmedia.net, when I tried nslookup for my wan IP I got request time out. Not sure if this is what you wanted, maybe I misunderstood?

Did the ping to 194.168.4.100, idle range 8 ms min, 45ms average, max 345ms. This is truly idle with no stuff running.

Ping during speedtest spiked too, 600-800 ms during upload test and 50-500 ms during download test.

I am trying to figure out the BQM and will set it up.


Can't use modem connection as that means only one wired connection? Or am I wrong. We are two so I am not sure how that'd work. Smiley Sad

 

 

If anyone could look into is would be appreciated.

 

 

 

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Superuser
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Re: Overwatch rubberbanding, present since beta.

What are your power levels like after the last engineer visit?

 

 


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Re: Overwatch rubberbanding, present since beta.

We have never gotten an engineer of yours to visit us since getting internet from you...

Upstream + Downstream
http://puu.sh/pWadb/efb116de62.png
http://puu.sh/pWaeY/5a1ed8d1db.png
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legacy1
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Message 6 of 17
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Re: Overwatch rubberbanding, present since beta.

If your using router mode then your going to need to reboot or use modem mode and it be stable over a long time.

What is your WAN IP?

The nslookup for your IP should show like this (I've add 194.168.4.100 as the DNS to use).

C:\Windows\system32>nslookup ********** 194.168.4.100

Server: cache1.service.virginmedia.net

Address: 194.168.4.100

Name: cpc7-maid5-2-0-cust131.basl.cable.virginm.net

Address: ***************

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Re: Overwatch rubberbanding, present since beta.


Satori wrote:

Ping during speedtest spiked too, 600-800 ms during upload test and 50-500 ms during download test

 


like I said you have no QoS of your own and any device connected that does short download or upload can spike your connection high you may not even know what it just happens so best to get your own router and use modem mode because none of the other super hubs/hub will help you of course your still subject to routing spikes or limited bandwidth that your QoS does not help you but when this does not happen then it does.

 

 

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Message 8 of 17
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Re: Overwatch rubberbanding, present since beta.

I am unsure how can two people in the same room use the modem mode? Can you have two modems?

 

I did the nslookup and now I have my host name. What next? I do not feel comfortable with posting my IP in public.

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Superuser
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Message 9 of 17
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Re: Overwatch rubberbanding, present since beta.


Satori wrote:
We have never gotten an engineer of yours to visit us since getting internet from you...

Upstream + Downstream
http://puu.sh/pWadb/efb116de62.png
http://puu.sh/pWaeY/5a1ed8d1db.png

You have never got internet from me. I'm a customer same as you. Thats the deal on here, customers helping customers with staff picking up the issues they need to- in your case....

Hi Satori,

 

Sorry to hear you're getting poor speeds. I've tried to check your connection from here but the hub is not responding to our requests. 

Looking at the stats you've posted I agree with Griffin. The downstream power levels are within acceptable range but are out of sync with each other. I think it best we get a technician out to check everything over and I've just sent you a private message to arrange the best time. 

To see your private messages just click the envelope at the top of the forum. 


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Message 10 of 17
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Re: Overwatch rubberbanding, present since beta.

Hiya, sorry for some reason I assumed you're a mod. Thanks for helping out.

 

I did talk to John_G from here via private messages but then we have decided that an engineer won't be sent to us. I have contacted him again via a PM before posting this thread but he has not replied.

 

Perhaps an engineer can help, but if the problem is my Overwatch server traffic going UK --> France --> UK --> Amsterdam --> France, which is likely the cause of rubberbanding, could it really be downstream or upstream level issue? Of course I am not proficient in this stuff so it could be.

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