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Message 1 of 6 (131 Views)

Overwatch - Simultaneous Disconnects Across UK

[This hasn't been posted in the Blizzard thread as it's a new problem occurring from 18/4/17]

Since the 18th, Virgin Media players on Overwatch have been randomly disconnecting from competitive matches. Players playing in groups have noted that all players with Virgin Media are booted from the game at the same time, while other players are unaffected. E.g.:

https://twitter.com/BlizzardCSEU_EN/status/854807457801134082

https://twitter.com/BlizzardCS/status/854810612920180737

https://twitter.com/BlizzardCS/status/854808559472848896

https://us.battle.net/forums/en/overwatch/topic/20754505511

As you can see, Blizzard customer services on both Twitter and their own website are insistent that the problem is on Virgin Media's end. Here's the text from a support ticket:

"Even though the timing suggests that this is an issue with the recent patch, the fact that patch 2.10 has released is actually coincidental - this is actually a problem with Virgin Media's network, and we have received a lot of reports from other customers of this ISP reporting as such.

So, as much as we would like to be able to provide help, I'm afraid this is something your ISP has to solve for you. Make sure to contact them as soon as possible."

Assistance would be appreciated because the game is unplayable with this issue in place - we risk being banned for disconnecting during competitive games.

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Message 2 of 6 (93 Views)

Re: Overwatch - Simultaneous Disconnects Across UK

Its not just battle.net

ea-online

final fantasy 14

Elder Scrolls Online

The disconnects for all of the games happens at the same time across the UK .

The issue appears to be virgin medias connection a datacentre that hosts the UK part of the above networks located north of leeds

 

 

 

 

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Message 3 of 6 (87 Views)

Re: Overwatch - Simultaneous Disconnects Across UK

How long have those problems been happening though? My friend and I have been playing Overwatch nearly every day for a year now, we've had our share of connection issues but we've never been disconnected at the same time until two nights ago. Now we've had something like 4 in our last 7 games. All the sources quoted the OP are from the last 24 hours too.

It seems that they've changed something in the last few days.

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Message 4 of 6 (80 Views)

Re: Overwatch - Simultaneous Disconnects Across UK

about the same time , i was on ea.online and my friend on teamspeak was on FF14 and got a DC at the same time.

Pining the above services gave me an IP and all the IPs are located in the same location , north of leeds ,

 

its all in the large battle.net thread

 

http://community.virginmedia.com/t5/Gaming-Support/Connection-issues-with-Blizzard-services/td-p/333...

 

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Message 5 of 6 (69 Views)

Re: Overwatch - Simultaneous Disconnects Across UK

I'm in a position of relative ignorance so that was an interesting read, cheers.

So the long and short of it is that we're waiting on Virgin to actually get off their backsides and do something other than telling us to switch the hub off and on? That'll be the day.

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Message 6 of 6 (63 Views)

Re: Overwatch - Simultaneous Disconnects Across UK

Pretty much

I have VM business in work ( via Exponential - e) 100/100 fiber ( real fiber to the cab not this "fiber" we get a home) 

going to VPN to that over the weekend and test it , if that does not get kicked off we know its some sort of traffic managment

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