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Benjiprice88
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Online gaming lag

Hi can anyone help me out I have VM vivid 200mb with the super hub 3 bit since I switched from bt to VM 3 months ago I have had nothing but trouble with online gaming fifa 16 online is virtually unplayable and most other games any ideas?
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Benjiprice88
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Re: Online gaming lag

These are my down stream and upstream from the routerRefresh data
Downstream bonded channels
Channel Frequency(Hz) Power(dBμV) SNR(dB) Modulation Channel ID
1 299000000 1.5 37.6 256 qam 29
2 323000000 1.7 40.3 256 qam 32
3 315000000 1.2 38.6 256 qam 31
4 307000000 1.2 38.9 256 qam 30
5 291000000 1.2 37.3 256 qam 28
6 283000000 1.4 37.3 256 qam 27
7 275000000 1.4 36.3 256 qam 26
8 267000000 1.5 35.5 256 qam 25
9 259000000 1.4 35.7 256 qam 24
10 251000000 1 35.5 256 qam 23

Upstream bonded channels
Channel ID Frequency(Hz) Modulation Power(dBμV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)
2 39400000 ATDMA 32.8 16 qam 6400000 5120
3 32600000 ATDMA 32.8 16 qam 6400000 5120
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Benjiprice88
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Re: Online gaming lag

These are my network logs

Status
Downstream
Upstream
Configuration
Network log
Refresh data
Network Log
Date And Time Error Number Event Description
2016-03-24 00:36:15.00 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-03-24 01:17:49.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2016-03-24 01:29:07.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2016-03-24 01:29:07.00 68010600 DHCP Renew - lease parameters tftp file-V06a800df1f5940ef.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
1970-01-01 00:01:26.00 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:26.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-03-24 20:43:52.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-03-24 20:55:10.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-03-29 16:25:08.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-03-30 23:55:12.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-01 20:19:56.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-03 00:06:26.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-03 19:47:45.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-12 12:20:41.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-12 13:56:05.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-17 09:14:36.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-18 16:41:36.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-21 17:02:37.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-22 12:46:39.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-04-26 01:40:30.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0
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Re: Online gaming lag

Hi Benjiprice88,

Welcome to the forum and sorry to hear you're getting lag. I've just checked your connection and can see there is a contention fault in the area under ticket F004329338, This will cause slow speeds and latency at peak times such as evenings and weekends and is due for review 31/08/16.


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Benjiprice88
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Re: Online gaming lag

So basically I can't do nothing surely that's a breach of contract and I have the right to cancel ithasnt worked since I signed up in February now your saying it's up for REVIEW not getting fixed it's a joke mite Aswell throw ps4 away
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