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Shaunsteer
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Nintendo switch won't connect

I just got a Nintendo switch and can't connect it to the wifi. I'm using the right password but it says the network device may be using unsupported security settings. Anyone know what I can do?
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Jaanvar
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Message 2 of 10
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Re: Nintendo switch won't connect

I've got the same issue. It does connect but drops out. I'ts like its got one bar even though the router is in the other room. All of my other devices are fine.
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Shaunsteer
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Re: Nintendo switch won't connect

Hmm mine doesn't even get that far
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Forum Team
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Re: Nintendo switch won't connect

Hey Shaunsteer,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear you're having problems connecting your Switch, I know this must be disappointing. My suggestion would be to perform a factory reset on your Superhub because I can see you've changed the channel before so I'm wondering if any of the default security settings have been changed too. Can you have a go at doing this (hold a pin or paperclip into the reset hole for 30 seconds) and let us know if this helps.

Thanks,

Take care.

Heather_J

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Dancemum
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Message 5 of 10
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Re: Nintendo switch won't connect

We have this problem too. The Nintendo switch sometimes connects but drops off very quickly. I have tried your suggestion of resetting the super hub but it hasn't made any difference. I have a very unhappy boy here.

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Re: Nintendo switch won't connect

Hi Dancemum,

Thanks for getting in touch Smiley Happy

Sorry to hear that you're also struggling with your Switch. Are all your other devices okay? Are you usually far away from your Hub when using your Switch?

Everything looks good from our end so please get back to us so we can assist further.

Thanks again.

Heather_J

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Y21nsy
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Re: Nintendo switch won't connect

My son is very upset as we cannot connect to our wifi either with his Nintendo switch so unable to download any games ?

 

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Re: Nintendo switch won't connect

Sorry to hear about all of this Y21nsy,

 

I've located your account and I'm unable to detect any faults via the equipment, etc., at the moment.

 

How has your son's connection been since posting?

 

I am more than happy to take another look at this for you if required. Smiley Happy

 

Nat_J


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Y21nsy
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Message 9 of 10
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Re: Nintendo switch won't connect

Still won't connect - says it's security issue with provider 

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Chrisi123
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Re: Nintendo switch won't connect

Hello
I have the same problem. All other devices work ok with virgin wifi but not Nintendo switch. Please help
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