I am suffering a problem with the connection from my virgin wifi to my xbox one. I have had this set up since November of last year and it was working fine. However just over a week ago there was maintenance in the area and ever since the wifi came back online i have had problems.
The issue i have is i simply cannot play online without either being disconnected every 10 minutes, only to be reconnected straight after, or i suffer huge lag spikes which makes gaming not possible.
I have connected my xbox to the router by a wired connection and it worked perfectly. However when i removed the cable and had the xbox literally next to the wifi, it still would have the same problem.
So far i have made sure my IPSec Pass Through is ticked, and i have tried several restarts of both my console and router. I tried out both 2G and 5G. I also called virgin's helpline, only to be put through to a man who said he had fixed the problem "a glitch in our network" and it would be working now, which it was not.
Any help would be hugely appreciated. I understand that this is nobody's fault but considering the price we pay a solution ASAP would be greatly appreciated.
I recently set up a wired adapter that links the xbox to the router now with a wired connection. This has stopped me getting kicked offline every five minutes which is good,
However i am still experiencing problems with drop of connection (lag spikes) and have noticed whenever i get lag on my xbox, if I'm streaming something on my laptop, both of them will lag at the same time.
I am also having similar problems with my Xbox One. I have a Superhub 2ac since July last year and up until now it has functioned fairly well. In the last week however, my Xbox has started randomly disconnecting from the wireless network. It happens every 5 minutes or so and only lasts for a few seconds, but this is enough to ruin the game or Sky stream. Unfortunately, I am unable to use a wired connection due to logistical problems with the layout of the house. I have tried your solutions above and have reset and factory reset the router but it doesn't seem to help.
I tried talking to the Virgin help team and they said that all they can do is test a wired connection, which is not very easy for me to set up.
That sounds almost identical to the problem I'm having. If it's wireless I can't play without being hit offline and then instantly reconnected. When I make it a wired connection I can't play with friends as I lay out the party and the game lobby instead of going offline!
I haven't found a permanent solution to this yet, but I have got a temporary work around that seems to help me. When you are playing and the problem starts happening, turn the xbox off by holding the power button on the console for about 10 seconds to fully shut it down. Then give it a couple of seconds and turn it back on. For some reason this seems to stop the disconnections for that playing session.