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ThomasKelly
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Need For Speed (2015) - Your connection to the game server has been lost

I've been trying to play a new game today and am unable to access the servers.

I have spoken with the game devs and tried all fixes they recommended .

I performed two UO Traces and found some very high ping values, packet loss and lots of unknown hosts.

After speaking with a lvl.2 technician most of the problems were rectified and he opened some ports for me. My ping seems to have dropped to an average of 101ms but there are still a few unknown hosts (0.0.0.0). Is this the reason why my connection is so unstable?

Latest UO Trace results for easo.ea.com (159.153.234.54) - 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 0.0.0.0 1 0ms
sotn-core-2a-xe-121-0.network.vir62.252.60.13 2 19ms 10ms 0% 127 / 127 8ms / 31ms
* Unknown Host * 0.0.0.0 3 0ms
* Unknown Host * 0.0.0.0 4 0ms
tclo-ic-3-ae0-0.network.virginmed212.250.25.62 5 12ms 14ms 0% 127 / 127 11ms / 53ms
blackhole.prolexic.com 195.66.224.31 6 17ms 100% 0 / 126
unknown.prolexic.com 72.52.60.200 7 16ms 20ms 0% 126 / 126 15ms / 117ms
unknown.prolexic.com 72.52.60.205 8 15ms 16ms 0% 126 / 126 13ms / 40ms
* Unknown Host * 0.0.0.0 9 0ms
unknown.prolexic.com 209.200.168.132 10 97ms 99ms 0% 126 / 126 96ms / 123ms
* Unknown Host * 159.153.93.2 11 99ms 100% 0 / 126
* Unknown Host * 159.153.225.30 12 104ms 105ms 0% 126 / 126 101ms / 195ms
meav5-pub.pt.iad.ea.com 159.153.226.105 13 103ms 105ms 0% 126 / 126 100ms / 289ms

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Forum Team
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Re: Need For Speed (2015) - Your connection to the game server has been lost

Hi ThomasKelly,

Welcome to our community and thanks for coming to us for help with this Smiley Happy

I wouldn't be unduly worried about your traceroute.

  • Unknown Host just indicates that the primary DNS hasn't been registered for that domain thus no IP.
  • Blackhole Prolexic is a defense against DDOS attacks (which is a nastiness that often crops up when gaming).
  • 159.153.225.30 & 159.153.93.2 =  Electronic Arts

If your connection is unstable I would recommend that you use a wired connection rather than wireless. I'd also like to test your connection from here but am unable to locate your Hub details. I'll send you a PM in a moment (purple envelope icon, top right of page) and shall investigate further once I have your reply Smiley Happy

 


Jen
Forum Team



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