Just wondering if anyone else suffers from daily modem disconnects? It is happening for us a couple of times every morning (and random times) and then almost like clockwork at about 7:30pm. The modem light flashes and everyone in the house loses connection, and although it quickly reconnects, it is a major disruption to gaming.
Have tried contacting Virgin, but just got the usual "it's working fine now", "I've changed some of your settings" and "everyone is logging on at this time" responses.
Does anyone have any ideas why this is happening and if there is a fix?
Yeah this often happens to me too for 10-30 seconds a handful of times per day and it really is difficult to deal with, especially in competitive gaming sessions. I don't wish to enquire about this on the phone just yet until I get my new speed upgrade though.
Maybe you have something downloading or uploading like online backup?
Lots of people don't know what their connection is doing and there is nothing in the super hub to help show this (and the bandwidth amount don't work). Its next to impossible to work out when its a VM issue or not unless you know what to look for which the super hub in router mode can not do. Your own equipment with a live bandwidth graph or Tx and Rx per second would help.
When the super hub rate limits for your upto limit it buffers everything short downloading or uploading will cause spikes as does a long downloading or uploading without your own QoS in place to stop it hitting in the super hubs rate limit so you can manage your traffic better. Then other problem is the bandwidth available at peak times and the QoS for that by VM in a given area may vary.
For anyone not knowing what to look for its best to disable the wireless in the super hub and with one wire device then if you really don't know what to look for even if you have NetWorx https://www.softperfect.com/products/networx/ with the super hub in router mode unplug your device as BQM will still ping or in modem mode you can do the same with your own router for about 30min then check your BQM if the ping stays high likely a VM issue if the ping goes low over the time you have nothing connected likely you had something downloading or uploading and that might not hit your upto speed so you need to do a speed test when idle to show the available bandwidth in the area is poor.
I can understand that exceeding bandwidth would cause this problem, but there is nothing anyone is doing here here that matches the regularity that this is happening. Here is yesterday's 7:30pm fail, just like clockwork:
I will try as you have suggested though and see if it occurs when everything is unplugged...watch this space!