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nikitameek
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Massive ping spikes playing CS:GO

Just moved to my new apartment where I have Virgin Media Fibre Optic 50Mb Internet. I loaded up and played a game of CS:GO and experienced massive ping spikes that made the game unplayable. The ping ranged from 50-400+ during the game. I had to disconnect, because it was impossible to aim as I was teleporting everywhere. 

 

I did a tracert of the ip address I was connected to. Here are the results:

 

 

Please advise me on what to do. Thanks.

 

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Re: Massive ping spikes playing CS:GO

Hi Nikitameek,

 

Sorry to hear you're getting poor latency. I've checked your connection and can see that you are affected by peak time contention fault F002707885 which is due for review 09/12/15. This will cause slow speeds and poor latency at peak times.

Could you try playing at peak times and let us know if you get the same issues? 


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nikitameek
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Re: Massive ping spikes playing CS:GO

Hi,

 

Thank you for the reply. I have moved in recently and have been at the property for a week or so using the internet. At around 8pm the speed drops and online games become unplayable and I am no longer able to steam Netflix. This is a huge problem for us as I would get back home from University around this time and I would have no internet to use for studies. I would never have signed up for Virgin Media if I was notified of this problem beforehand. I pay for 50Mb, but when I actually use it it is 1Mb.

 

Here are my Speed Test results:

 

 

Also, a link to my BQM:

 

http://www.thinkbroadband.com/ping/share/9c80f5e717a4b471decbe23fbebf0f9f-05-10-2015.html

 

Here is a CSGO server Picker. You can clearly see that these ping levels are not normal:

 

 

I fully understand that the CS:GO problem is out of your hands and reliant on Valve, but to have internet that cannot stream a video on YouTube is a problem. 

 

I hope to hear from you soon. 

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OokraMoO
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Re: Massive ping spikes playing CS:GO

Lol the CSGO pings are Virgins problem too, not Valves.

My friends on Sky/BT ping to the same servers as me @ 15-40ms, where as I have 400-1000ms
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Re: Massive ping spikes playing CS:GO

Hi Nikitameek,

 

The Fault affecting you will be what is causing the poor speeds and affecting your streaming. I've recently been looking into issues with CS:GO which are unrelated so was looking to see if this is also affecting you.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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