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Jelman
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Massive ping issues / latency

For about a week now I've had massive ping spikes and packet-loss while playing games like CS:GO and Battlefront. Restarting my super hub has had little to no effect and the time of day makes no difference. 

I hoped this would be a short term thing but its been constant. 

 

My ChannelsMy Channels

The online test detects no issues and im on the 152mb package with SH1.

Any help would be appreciated. : here a latency monitor i have running.

My Broadband Ping - Virginmedia

 

 

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legacy1
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Re: Massive ping issues / latency

Given the number of variables their can be many unknowns.

You might get a better picture of things by running the BQM for 24hrs but then I don't know what all your devices are upto if your using router mode should you have online backup heavy LAN traffic running through the hub wireless key has been cracked and someone else is using your bandwidth, HomePlug should you be using them have been known to connect to other networks next door or your running bittorrent.

Its even possible that you have not checked the IP of the BQM is to you.

So give BQM a day then run the super hub in modem mode with your PC connected and setup another BQM allow incoming ICMP on the firewall and see how that goes.

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Jelman
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Message 3 of 17
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Re: Massive ping issues / latency

I know the IP of the BQM is to me, all devices on the network are ones i know of (Phones and tablets are ours) and no one is using torrents of any kind. I'll let it run and then test in modem mode tomorrow.
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legacy1
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Re: Massive ping issues / latency

With BQM a number of routers away any one of them can be buffering ICMP or a QoS problem for the IP you have or 4 bounded channels up is buggy either by the super hub or the other end.

Before switching over to modem mode and making another BQM (keep the one you have running) when the the latency starts getting really bad (from just bad) run the following from a wired PC in CMD
tracert 80.249.99.164
tracert bbc.co.uk
ping -n 200 you VM WAN gateway IP
and run a Traceroute from thinkbroadband
http://www.thinkbroadband.com/tools/traceroute.html

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Jelman
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Re: Massive ping issues / latency

Traceroute from thinkbroadband: 2015-12-07_14-07-33

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 * * * Request timed out.
2 8 ms 11 ms 11 ms brnt-core-2b-xe-031-0.network.virginmedia.net [80.2.146.21]
3 * * * Request timed out.
4 * * * Request timed out.
5 19 ms 22 ms 10 ms brnt-bb-1a-ae1-0.network.virginmedia.net [62.254.42.194]
6 32 ms 8 ms 9 ms tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202]
7 12 ms 11 ms 11 ms linx-gw2.thdo.ncuk.net [195.66.236.240]
8 22 ms 13 ms 24 ms po3-30.core-rs1.thdo.ncuk.net [80.249.97.81]
9 15 ms 12 ms 10 ms pingbox1.thinkbroadband.com [80.249.99.164]

 

Traceroute to bbc:

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 * * * Request timed out.
2 8 ms 9 ms 10 ms brnt-core-2b-xe-031-0.network.virginmedia.net [80.2.146.21]
3 * * * Request timed out.
4 * * * Request timed out.
5 10 ms 11 ms 25 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
6 13 ms 12 ms 13 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
7 13 ms 11 ms 12 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 * * * Request timed out.
9 * * * Request timed out.
10 19 ms 15 ms 13 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 15 ms 15 ms 16 ms 132.185.255.149
12 18 ms 11 ms 14 ms 212.58.244.23

 

By WAN gateway ip I assume you mean my external IP: 

My results were basically <5ms with the odd spike to 15-25ms

Packets: Sent = 200, Received = 200, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 28ms, Average = 4ms

 

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legacy1
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Message 6 of 17
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Re: Massive ping issues / latency


Jelman wrote:

By WAN gateway ip I assume you mean my external IP: 

My results were basically <5ms with the odd spike to 15-25ms

Packets: Sent = 200, Received = 200, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 28ms, Average = 4ms

 


As in:

ping -n 200 81.109.136.1

 

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Jelman
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Message 7 of 17
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Re: Massive ping issues / latency

Ping statistics for 81.109.136.1:
Packets: Sent = 200, Received = 200, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 459ms, Average = 16ms

 

And we've got a new superhub arriving thursday. 

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legacy1
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Message 8 of 17
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Re: Massive ping issues / latency


Jelman wrote:

 

And we've got a new superhub arriving thursday. 


Thats not likely going to solve it some other IPs within your subnet who can be on the same channels are showing problems so there is a problem that needs more looking into and it seems to be glitching in the download stream

 

 

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Message 9 of 17
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Re: Massive ping issues / latency

Here are two IP within your subnet

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Jelman
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Message 10 of 17
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Re: Massive ping issues / latency

1b3ae986aa1ff310481f5225f4b20de1

 

d9af92abb51054147aa300a052be083c

 

They dont look very good.

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