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11redsky11
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Major lag spikes

Hi for the past few days iv'e been getting huge lag spikes in games making them impossible to play with my lantacy rising to 500-600 iv'e test my speed and there fine and iv'e never had this problem before any help would be appreciate.

Im using a wired connection in modem mode.

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Re: Major lag spikes

Hi 11redsky11

 

Thanks for posting. I'm really sorry to hear of the recent problems you've been experiencing with the connection and how it's affecting you when playing online. We'll certainly get this looked into.The upstream levels you posted are a little high but within specification. There are quite a few timeouts occurring when checking your connection from this end though so I'd like to arrange an engineer visit to check things over. I'll send you a PM to get this arranged.

 

Speak soon 

 

 


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11redsky11
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Re: Major lag spikes

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 235000000 Hz 243000000 Hz 251000000 Hz 259000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 0.3 dBmV 0.3 dBmV 0.2 dBmV -0.1 dBmV 1.2 dBmV 1.0 dBmV 1.2 dBmV 0.7 dBmV
RxMER (dB) 42.0 dB 42.4 dB 42.1 dB 41.9 dB 41.9 dB 41.9 dB 42.5 dB 42.0 dB

 Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 28 27 N/A N/A
Frequency (Hz) 25800000 Hz 32600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM64 QAM64 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 48.0 dBmV 49.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 7 7 N/A N/A
T4 Timeouts 12 12 N/A N/A

Network Log
First Time Last Time Priority Error Number Description
06/03/2016 09:05:41 06/03/2016 09:05:41 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2016 09:00:13 06/03/2016 09:00:13 Warning (5) 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2016 09:00:11 06/03/2016 09:00:11 Critical (3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2016 09:00:08 06/03/2016 09:00:08 Critical (3) 84000400 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Re: Major lag spikes

Hi 11redsky11

 

Thanks for posting. I'm really sorry to hear of the recent problems you've been experiencing with the connection and how it's affecting you when playing online. We'll certainly get this looked into.The upstream levels you posted are a little high but within specification. There are quite a few timeouts occurring when checking your connection from this end though so I'd like to arrange an engineer visit to check things over. I'll send you a PM to get this arranged.

 

Speak soon 

 

 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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