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jamesnewport1
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Long term problem that virgin can't seem to fix. [Ping issues]

Okay so for way too long now have i been having ping and latency issues.
It's like one week the ping will be really solid and stable and the next week ill have 700.
It's so frustrating when gaming and doing anything really on my pc.
Me and my brother do use a lot of data in the house for games but we do have a relatively high download speed for the uk. That isn't the issue.

We just want our ping sorted and we've rang up at least 8 times over this year to fix it and all they did was suggest changing wifi channels and they ran "tests". 

So to eliminate the possibility of it being because it was over wifi, i am now on a wired connection using a power-line adapter and my brother is on a wireless connection. 
We the same ping spikes and the same unreliable unstable internet.

Can somebody please help us! 
Anything would be greatly apreciated!

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Superuser
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Re: Long term problem that virgin can't seem to fix. [Ping issues]

Power line adapters will add some latency. Wi-Fi will add more. Best way to achieve a low ping is to use a CAT5e wired connection to hub.

Having said that, powerlines should not add that much....

Bear with me , well take you through some troubleshooting, some of which you may have done before. But I have learned teh hard way not to assume even the basics have been checked correctly.

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

Can you also post a traceroute to a server you are having issues with?

 


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jamesnewport1
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Re: Long term problem that virgin can't seem to fix. [Ping issues]

downstream : http://prntscr.com/bad4um
upstream : http://prntscr.com/bad50o

Thank you for the fast reply. We've literally restarted the router about 20 minutes ago tho i hope that dosen't effect it Smiley Happy

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jamesnewport1
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Re: Long term problem that virgin can't seem to fix. [Ping issues]

oh and network log http://prntscr.com/bad5pu

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Superuser
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Re: Long term problem that virgin can't seem to fix. [Ping issues]

Power levels are fine- can you set up BQM

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

 If you are on HUB3 (the white one), switch OFF the firewall to configure it to reply to ICMP requests.

 


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jamesnewport1
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Re: Long term problem that virgin can't seem to fix. [Ping issues]

Have i set this up correctly? 

http://www.thinkbroadband.com/ping/share/1ef69f06faf3352dfd4220af117928c7.html

 

Do i need to download any software to run this or is that all and the website will do it for me? 

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Superuser
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Re: Long term problem that virgin can't seem to fix. [Ping issues]

By the looks of it you have set it up right but need to configure your hub to reply to ICMP requests- see my previous post

No you don't need any software, it runs THEIR end and tests the latency to your HUB. As long as its switched on (the HUB) you dont need anything else running.

 


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