Long term problem that virgin can't seem to fix. [Ping issues]
Okay so for way too long now have i been having ping and latency issues. It's like one week the ping will be really solid and stable and the next week ill have 700. It's so frustrating when gaming and doing anything really on my pc. Me and my brother do use a lot of data in the house for games but we do have a relatively high download speed for the uk. That isn't the issue.
We just want our ping sorted and we've rang up at least 8 times over this year to fix it and all they did was suggest changing wifi channels and they ran "tests".
So to eliminate the possibility of it being because it was over wifi, i am now on a wired connection using a power-line adapter and my brother is on a wireless connection. We the same ping spikes and the same unreliable unstable internet.
Can somebody please help us! Anything would be greatly apreciated!