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libriss
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League of legends NA server mitigation - Increased ping

Hello. Riot mitigated their servers from West coast region to Chicago, IL.

I was extremelly excited about this as i have many friends in NA that i enjoy playing with. Quick test in speedtest showed that ping to Chicago is anywhere from 110-130 which is a massive improvement to the 185 that i was getting when their servers were located in west coast. I was quickly dissapointed when i actually joined the game and my ping was 195. I was wondering why has the server change affected me negatively as now the connection doesnt need to travel across the entire continent. I used Riots diagnostic tool to check the route and noticed that routing to the new server to chicago is going through California. Is there anything that Virgin can do to re-route their connection to Chicago directly through Florida - Atlanta instead of going through Cali to reach Chicago? Im sure im not the only one here who plays league on NA server and i hope Virgin can work this out with Riot for your own customer convenience. Here are the results after using their diagnostic tool:

 

192.64.170.15 Game Servers (ORD1):

Tracing route to 192.64.170.15 over a maximum of 20 hops

  1    <1 ms     1 ms    <1 ms  192.168.0.1
  2    19 ms    19 ms    19 ms  cpc66156-pres18-2-0-gw.18-3.cable.virginm.net [92.239.92.1]
  3     8 ms    19 ms     9 ms  pres-core-2a-ae6-634.network.virginmedia.net [62.255.6.201]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    39 ms    39 ms    39 ms  ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
  8    37 ms    39 ms    39 ms  be3010.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
  9    37 ms    39 ms    39 ms  be2312.ccr42.ams03.atlas.cogentco.com [154.54.74.93]
 10   108 ms   109 ms   109 ms  be12488.ccr42.lon13.atlas.cogentco.com [130.117.51.41]
 11   108 ms   109 ms   109 ms  be2490.ccr42.jfk02.atlas.cogentco.com [154.54.42.85]
 12   108 ms   109 ms   109 ms  be2325.ccr21.jfk04.atlas.cogentco.com [154.54.47.30]
 13   108 ms   109 ms   109 ms  te2-3.mag01.jfk04.atlas.cogentco.com [154.54.30.242]
 14   108 ms   109 ms   109 ms  154.24.18.74
 15   108 ms   109 ms   109 ms  38.88.194.102
 16   108 ms   109 ms   109 ms  104.160.132.46
 17   188 ms   189 ms   189 ms  ae31-br01.chi01.riotdirect.net [104.160.159.14]
 18   187 ms   189 ms   189 ms  104.160.131.101
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

 

 

----------------------------

 

192.64.173.40 Game Servers (ORD1):

Tracing route to 192.64.173.40 over a maximum of 20 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    16 ms    19 ms    19 ms  cpc66156-pres18-2-0-gw.18-3.cable.virginm.net [92.239.92.1]
  3    17 ms     9 ms     9 ms  pres-core-2b-ae6-733.network.virginmedia.net [62.255.6.221]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    30 ms    29 ms    29 ms  ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
  7    37 ms    29 ms    29 ms  be3010.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
  8    37 ms    25 ms    33 ms  be2312.ccr42.ams03.atlas.cogentco.com [154.54.74.93]
  9   101 ms    99 ms    99 ms  be12488.ccr42.lon13.atlas.cogentco.com [130.117.51.41]
 10    97 ms    99 ms    99 ms  be2490.ccr42.jfk02.atlas.cogentco.com [154.54.42.85]
 11   108 ms    99 ms    99 ms  be2325.ccr21.jfk04.atlas.cogentco.com [154.54.47.30]
 12   158 ms   199 ms   209 ms  te2-3.mag01.jfk04.atlas.cogentco.com [154.54.30.242]
 13    98 ms    99 ms    99 ms  154.24.18.74
 14   107 ms    99 ms    99 ms  38.88.194.102
 15   107 ms   109 ms   109 ms  104.160.132.46
 16   187 ms   177 ms   181 ms  ae31-br01.chi01.riotdirect.net [104.160.159.14]
 17   184 ms   185 ms   179 ms  104.160.131.101
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

 

-------------------------------

 

104.60.131.4 Chiacgo (ORD1):

Tracing route to 104.160.131.4 over a maximum of 20 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 16 ms 9 ms 9 ms cpc66156-pres18-2-0-gw.18-3.cable.virginm.net [92.239.92.1]
3 16 ms 11 ms 19 ms pres-core-2b-ae6-733.network.virginmedia.net [62.255.6.221]
4 * * * Request timed out.
5 * * * Request timed out.
6 30 ms 30 ms 29 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
7 38 ms 29 ms 39 ms be3010.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
8 38 ms 29 ms 29 ms be2312.ccr42.ams03.atlas.cogentco.com [154.54.74.93]
9 107 ms 99 ms 99 ms be12488.ccr42.lon13.atlas.cogentco.com [130.117.51.41]
10 107 ms 99 ms 99 ms be2490.ccr42.jfk02.atlas.cogentco.com [154.54.42.85]
11 97 ms 100 ms 99 ms be2325.ccr21.jfk04.atlas.cogentco.com [154.54.47.30]
12 107 ms 99 ms 99 ms te4-1.mag02.jfk04.atlas.cogentco.com [154.54.30.130]
13 108 ms 100 ms 99 ms 154.24.18.78
14 107 ms 110 ms 109 ms 38.88.194.102
15 108 ms 109 ms 109 ms 104.160.132.35
16 182 ms 180 ms 179 ms ae31-br01.chi01.riotdirect.net [104.160.159.14]
17 187 ms 189 ms 179 ms 104.160.131.4

 

 I hope this can be sorted out.

 

 

Sincerely,

Raimonds.

 

p.s.

 

Sorry i couldnt figure out how to add files in this thread.

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libriss
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Message 2 of 69
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Re: League of legends NA server mitigation - Increased ping

I found a temporarly workaround. Using a VPN (WTFast) it improves routing drasticly and i get 135ms now as expected. There is a drawback however - It has some packet loss and makes the game freeze occasionally which is a nuisance. So it is deffinetly a routing problem with Virgin and as i said before - i hope something can be done about it.

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Ultradog177
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Message 3 of 69
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Re: League of legends NA server mitigation - Increased ping

Bump to this issue. I hope someone will notice and we will get a fix. They should be able to directly access the Chicago, IL servers instead of going through California. I've also sent a support ticket but I doubt this can help anything on our end it will have to be a Virgin Media to Riot Games or vice versa contact.

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libriss
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Message 4 of 69
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Re: League of legends NA server mitigation - Increased ping

Still waiting for someone in power to tell me what can be done in this situation.

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Ultradog177
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Message 5 of 69
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Re: League of legends NA server mitigation - Increased ping

Hopefully they will get to it soon, as it shouldn't be a very difficult thing to do. The Riot Support ticket got basically nowhere, I was just left with the automated message "we are working on fixing issues related to people having high ping after the server move"

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Ultradog177
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Message 6 of 69
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Re: League of legends NA server mitigation - Increased ping

http://na.leagueoflegends.com/tools/Network-Logs

 

try and submit one of these

 

for State put Other

For country put Other 

 

then fill out the rest maybe it will help

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libriss
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Message 7 of 69
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Re: League of legends NA server mitigation - Increased ping

I did. But it will take a while for them to even bother fixing connections from abroad. Their priority is obviously sorting out routing within NA first. And i did got the automatic response in my ticket too. This would go much faster if Virgin would just reroute their traffic to Chicago through Atlanta or something instead of going around to West coast before reaching Central. For that they dont even need to get in touch with Riot.

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libriss
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Message 8 of 69
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Re: League of legends NA server mitigation - Increased ping

Why has noone bothered to reply for nearly a week? Are all the mods and technicans on vacation or something?

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Ultradog177
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Message 9 of 69
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Re: League of legends NA server mitigation - Increased ping

Probably other priorities most likely. It doesn't seem like a big difference but hopefully someone will respond soon. I got more ticket responses but theyre all automated stuff like "we will look at results from the stress test currently going on to find out what the issue is." and "we are working to help those who have increased ping after server move as soon as possible" blah blah blah. Virgin could easily fix this. I'm sure if it was EUW they would do it asap as more users are affected by that.

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Ultradog177
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Message 10 of 69
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Re: League of legends NA server mitigation - Increased ping

Issue still not resolved, friendly bump. Friends who use other internet providers from UK have said that the ping is lower (110-120s) for them

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