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IceFrozen
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League of Legends internet drops for 5 seconds

Everytime I play league, my internet drops for around 5 seconds, disconnecting me from everything for 5 seconds, the internet then comes back for around 5 - 10 minutes and it drops again constantly, how do I fix this?

J.Ali
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Re: League of Legends internet drops for 5 seconds

Hello IceFrozen

 

Welcome to our forum, I am sorry you are experiencing some drops with LOL and for the time it took us to get here, we are a bit behind. To commence we would like to test your connection however I am unable to identify it from your forum information. I will send you a forum private message (top right of screen when logged into forum). If you would like us to take a look please reply.

 

Many thanks

Nicola

Virgin Media Forum Team
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Re: League of Legends internet drops for 5 seconds

Morning IceFrozen

 

Thanks so much for getting back, I have managed to identify you now.

Your connection is not looking too good I am afraid, the hub power levels are out of spec, downstream too low and upstream too high.


    VM HUB 3.0 (ARRIS)    Downstream 0    -9.0 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 1    -9.2 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 2    -8.9 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 3    -8.9 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 4    -8.7 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 5    -8.9 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 6    -8.7 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 7    -8.0 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 8    -8.2 dBmV
    VM HUB 3.0 (ARRIS)    Downstream 9    -8.5 dBmV

    VM HUB 3.0 (ARRIS)    Upstream 0    54.0 dBmV
    VM HUB 3.0 (ARRIS)    Upstream 1    54.0 dBmV

 

Best place to start I think is with an engineer visit and take it from there, I will send you another private message to arrange an appointment, please reply when you have a moment.

 

Many thanks

Nicola

Virgin Media Forum Team
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