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Registered: ‎06-07-2015
Message 1 of 30 (7,668 Views)

League of Legends Lag Spikes

First post, apologies for it being an issue !

 

For the last 3-4 months I have been getting intermittent lag spikes whilst playing LoL, at least once every 10 minutes where the game freezes and then catches up at which point I'm usually dead in game. I play on a desktop PC connected to the internet by wire, I've tried re-installing the game and windows to no avail and I've also tried playing LoL on a laptop connected by wire and I get the same lag spikes. This leads me to thinking its a connection issue and potentially a Virgin Media issue, can you look into this for me please? 

 

This is my thinkbroadband ping monitor:

 

http://www.thinkbroadband.com/ping/share/53489b9f571026d9c4462aea865e69bf.html

 

My Broadband Ping - BearMonitor

 

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Message 28 of 30 (8,467 Views)
Helpful Answer
confirmed by BearyBear
‎28-08-2015 00:15

Re: League of Legends Lag Spikes

Hi BearyBear,

 

Thanks for getting back to me after the engineer visit, sorry to see that things still aren't quite right.  I'll arrange for a replacement hub to be sent, it sounds like the engineer has checked and changed everything possible so we're running short on options for what could be causing the problem.

 

Please allow 3-5 days for delivery, and do let me know how things are when you've had it running for a day or two.

Kev

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See where this Helpful Answer was posted

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Message 2 of 30 (7,636 Views)

Re: League of Legends Lag Spikes

I've tried pin resetting my super hub 1 and I've also used the router in modem mode and this does not change the lagging, here are my downstream, upstream and network log:

 

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Message 3 of 30 (7,634 Views)

Re: League of Legends Lag Spikes

Some tracerts:

 

Tracing route to 185.40.65.1 over a maximum of 30 hops

1 6 ms 7 ms 6 ms cpc18-ptal4-2-0-gw.7-3.cable.virginm.net [86.24.
184.1]
2 8 ms 6 ms 7 ms swan-core-2a-xe-102-0.network.virginmedia.net [8
0.0.248.49]
3 9 ms 9 ms 11 ms brhm-bb-1b-ae3-0.network.virginmedia.net [62.253
.175.130]
4 13 ms 14 ms 14 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
5 23 ms 21 ms 27 ms et-5-1-0.ams60.ip4.gtt.net [141.136.105.185]
6 * 21 ms * riot-games-gw.ip4.gtt.net [77.67.67.18]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

 

Tracing route to 162.249.72.1 over a maximum of 30 hops

1 9 ms 5 ms 15 ms cpc18-ptal4-2-0-gw.7-3.cable.virginm.net [86.24.
184.1]
2 9 ms 8 ms 6 ms swan-core-2a-xe-102-0.network.virginmedia.net [8
0.0.248.49]
3 19 ms 11 ms 11 ms brhm-bb-1b-ae3-0.network.virginmedia.net [62.253
.175.130]
4 13 ms 14 ms 13 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
5 24 ms 27 ms 26 ms xe-4-1-0.fra23.ip4.gtt.net [89.149.183.78]
6 24 ms 26 ms 26 ms riot-games.ip4.gtt.net [77.67.95.182]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

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Message 4 of 30 (7,622 Views)

Re: League of Legends Lag Spikes

Hi, check my topic, I had the same problem as you. Mine seems to have been fixed.
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Message 5 of 30 (7,603 Views)

Re: League of Legends Lag Spikes

Hi, thanks for commenting, I took a look at your topic and tried rebooting my super hub from the advanced settings but I lagged 10 mins into my first game after rebooting, no change Smiley Sad I'm glad it worked for you!

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Message 6 of 30 (7,565 Views)

Re: League of Legends Lag Spikes

Hi BearyBear

 

Welcome to the forum. I'm sorry to hear of the problems you are experiencing playing LoL.

 

I've had a check on your hub and network segment which are both looking healthy. Thanks for testing in modem mode. Is that with safe mode with networking enabled too?

 

Are the trace routes completing? Everything on our side of the network appears to be ok.

 

Have you spoke with the LoL admins to see what they recommend?

 

Thanks

 

 


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Message 7 of 30 (7,531 Views)

Re: League of Legends Lag Spikes

Here's the BQM from Saturday (11Jul2015) midday to Sunday (12Jul2015):

 

 

The big red blip is where the IP address changed when I tried the router in modem mode and restarted my PC in safe mode with networking enabled and attempted to play a few games of LoL. I proceeded to have a freeze in-game due to lag twice roughly ten minutes apart so nothing changed when using modem mode and safe mode. It seems that every red spike in the graph is consistent with when I lag in-game so it appears to be due to packet loss.

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Message 8 of 30 (7,511 Views)

Re: League of Legends Lag Spikes

I ran WinMTR for 40 minutes on a LoL IP 185.40.66.35, here are the results:

 

 

WinMTR Statistics

WinMTR statistics

 

Host%SentRecvBestAvrgWrstLast
ROUTER02517251700230
cpc18-ptal4-2-0-gw.7-3.cable.virginm.net2237723410213798
swan-core-2a-xe-102-0.network.virginmedia.net12441242531947388
brhm-bb-1b-ae3-0.network.virginmedia.net22378234201812115
ae1.lon25.ip4.gtt.net32332228501938515
et-5-1-0.ams60.ip4.gtt.net3226622020259920
riot-games-gw.ip4.gtt.net231326102502412821
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000
No response from host10050600000

 

The 2nd column is % of packets lost, 23% packets lost to the host "riot-games-gw.ip4.gtt.net" is pretty troubling.

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Message 9 of 30 (7,478 Views)

Re: League of Legends Lag Spikes

Hi BearyBear 
 
Thanks for the response. Thanks for also posting the WinMTR statistics. Some thins aren't looking too good there.
 
Could you run a trace route when the problem is happening and post the result here for us to have a look at.
 
Thanks

 


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Message 10 of 30 (7,463 Views)

Re: League of Legends Lag Spikes

It's really hard to catch the packet loss because it happens over about 3 seconds every 20-30 mins but I gave it a go, below are two trace routes, one before the the lag happened and one as quickly after a lag spike occurred as I could get it, what's interesting is that in the 2nd trace route it fails to connect to the host "riot-games-gw.ip4.gtt.net" at all in the 8th hop.

 

Tracing route to 185.40.65.162 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ROUTER [192.168.2.1]
2 8 ms 7 ms 6 ms cpc18-ptal4-2-0-gw.7-3.cable.virginm.net [86.24.
184.1]
3 6 ms 7 ms 7 ms swan-core-2b-xe-102-0.network.virginmedia.net [8
0.0.248.53]
4 8 ms 6 ms 15 ms swan-core-2a-ae1-0.network.virginmedia.net [80.0
.248.37]
5 14 ms 13 ms 12 ms brhm-bb-1b-ae3-0.network.virginmedia.net [62.253
.175.130]
6 16 ms 14 ms 18 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
7 23 ms 23 ms 21 ms et-5-1-0.ams60.ip4.gtt.net [141.136.105.185]
8 * 19 ms 21 ms riot-games-gw.ip4.gtt.net [77.67.67.18]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Tracing route to 185.40.65.162 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ROUTER [192.168.2.1]
2 9 ms 6 ms 6 ms cpc18-ptal4-2-0-gw.7-3.cable.virginm.net [86.24.
184.1]
3 7 ms 7 ms 6 ms swan-core-2b-xe-102-0.network.virginmedia.net [8
0.0.248.53]
4 17 ms 10 ms 9 ms swan-core-2a-ae1-0.network.virginmedia.net [80.0
.248.37]
5 11 ms 10 ms 13 ms brhm-bb-1b-ae3-0.network.virginmedia.net [62.253
.175.130]
6 16 ms 16 ms 16 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
7 33 ms 21 ms 23 ms et-5-1-0.ams60.ip4.gtt.net [141.136.105.185]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

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