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Adil321
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Latency not stable.

When i'm on PS4 my latency isn't stable. It stays around 32 but sometimes shoots up and comes back down. Not stable.Thanks.

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Re: Latency not stable.

Hi Adil321,

Thanks for getting in touch, I am sorry to see that you have been having trouble with your connection. 

I have taken a look and things seem to be ok from this side. 

Are you using a wired or a wireless connection? If wireless try wired, pop the hub into modem only mode with the computer in safe mode with networking. 

It would also help to see a BQM so we can get a better idea of what you are seeing from your side. (Please be aware link is external and we're not responsible for its contents).

I am having a little trouble seeing your power levels currently so if you could pop them up they would also help:

192.168.0.1 in the browser, log in  Username is admin and the password will be changeme, unless you have changed it.

Go to Advanced settings.

Go to Network Status, copy the results back here.

Speak to you soon. 

Emma


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Adil321
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Re: Latency not stable.

 

Acquired Downstream Channel(Hz)
299000000
Locked
Ranged Upstream Channel(Hz)
31000000
Locked
Provisioning State
Online

 

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Re: Latency not stable.

Thanks for coming back to us Adil321,

Sorry to hear about the connection fault experienced.

I've checked everything from this end and I'd like to arrange for one of our engineers to visit and investigate further.

I've sent you a private message so that we can get this booked in.

Hope to hear back from you soon,

Nat_J


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