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Re: Latency higher than Virgin Media engineer tools shows

Hey najjun,

Thank you for keeping in touch Smiley Happy

Really sorry for the on-going connection problems you're experiencing. When I've tested your equipment this evening, I can see your SNR levels are high. Let's arrange for an engineer to call around to investigate further. I'll send you the appointment info via PM (purple envelope, top right).

Speak with you soon,

Take care.

Heather_J

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