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Drewley
Up to speed
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Message 11 of 41
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Re: Latency higher than Virgin Media engineer tools shows

@RidingTheFlow

+1 on this.

I'd guess the Ookla speed tests are timing communication from the client to the speedtest server, one way, rather than round trip time.

Probably makes people feel good seeing a smaller number, so they keep going back there instead of other speedtest sites. Clever business model.

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cje85
Knows their stuff
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Message 12 of 41
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Re: Latency higher than Virgin Media engineer tools shows

Ookla by default uses servers within Virgin Media's network which are only 2 or 3 hops away so deliver good ping results. Manually selecting a different server not provided by VM should show a slightly higher ping. I get about 10-12ms on VM and 20-25ms on others.

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najjun
On our wavelength
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Message 13 of 41
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Re: Latency higher than Virgin Media engineer tools shows

I carried out a ipconfig /all and tracert on a WIRED computer.

Please see below

ipconfig >

Windows IP Configuration

Host Name . . . . . . . . . . . . : MCE-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TeamViewer VPN Adapter
Physical Address. . . . . . . . . : **:**:**:**:**:**
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : **:**:**:**:**:**
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 20 September 2017 10:07:20
Lease Expires . . . . . . . . . . : 05 October 2017 22:07:30
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{B5BBD8BA-4DF2-48E8-87A4-AD4CA04DAFF8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : **:**:**:**:**:**-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

==========

--------- TRACERT ------


Tracing route to www.google.com [216.58.213.100]
over a maximum of 30 hops:

1 4 ms 1 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 11 ms 19 ms brnt-core-2b-xe-802-0.network.virginmedia.net [62.252.212.61]
4 * * * Request timed out.
5 15 ms 24 ms 14 ms tcl3-ic-2-ae4-0.network.virginmedia.net [62.253.175.130]
6 20 ms 44 ms 19 ms 74.125.49.52
7 * * * Request timed out.
8 19 ms 22 ms 21 ms lhr25s02-in-f4.1e100.net [216.58.213.100]

Trace complete.

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コナー
On our wavelength
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Message 14 of 41
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Re: Latency higher than Virgin Media engineer tools shows

Can confirm, around 20ish ping upwards on standard speed test servers even within my city and well, you can see my official Virgin one in my signature.


My Broadband Ping - VIVID 350


Forever waiting for the Hub 4
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najjun
On our wavelength
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Message 15 of 41
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Re: Latency higher than Virgin Media engineer tools shows

Basically it is confirmed that Virgin Media is using OOKLA to show us 'manipulated' results !

I also found a link where OOKLA confirm that network providers are using their site as a speedtest benchmark to show to customers 'manipulated' results using socket 80 8080 tricks ... see here
https://www.ispreview.co.uk/index.php/2016/01/ookla-accuses-uk-broadband-isp-manipulating-internet-s...
https://www.myce.com/news/ookla-contacts-myce-regarding-inflated-isp-speed-test-results-article-7847...

http://speedof.me/ is one of the most respected speed tests out there today. See the result below confirming that my home is not getting a proper Vivid100 service and discrediting Virgin Media engineers test results ...

 

[MOD EDIT: Personal and private information has been removed from this post. Image contained your WAN IP address. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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cje85
Knows their stuff
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Message 16 of 41
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Re: Latency higher than Virgin Media engineer tools shows

There is actually a bug on the BETA version of speedtest.net which can cause an unrealitcially low ping to displayed. I've even seen 1ms a couple of times.

I'm not sure I would trust speedof.me though, as it's results seem wildly different to other speed tests, including testmy.net which uses a single thread download.

 (SpeedTest.net using a non-VM server)

6665158089.png

b8ApBm64T.png

22570990.png

170929085637-3678.png

 

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コナー
On our wavelength
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Message 17 of 41
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Re: Latency higher than Virgin Media engineer tools shows

Speedof.me is actually higher for me, being one of the few speed tests that record 400mbps on my connection.


My Broadband Ping - VIVID 350


Forever waiting for the Hub 4
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najjun
On our wavelength
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Message 18 of 41
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Re: Latency higher than Virgin Media engineer tools shows

1 hr conversation with VM Technical support, they have basically washed their hands off any more support to improve my service.

Yesterday I even gave proof that my neighbour on VM Broadband Size L (50Mb) service with a Hub 2ac and his Samsung TV via WiFi we carried out a netflix speed test which gave 74Mb .... 

Same test on my VM Vivid100 service with 100Mb and a hub3 via a WIRED Samsung TV , NetFlix test shows 33Mb !

And they do not want accept this as proof that I am getting a slower service.

She also said that I cannot get a Hub 2ac modem anymore, they have stopped supplying them which is a crap since my neighbour started his service less than a month ago and received the modem. 

This is the how much they listen to the customer or genuinely CARE and try to improve your service, NOT !!

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RidingTheFlow
Fibre optic
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Message 19 of 41
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Re: Latency higher than Virgin Media engineer tools shows

Their general staff does not really care to improve service - "i am not paid for initiative or thinking". All they care about following their cheat sheets and saying "I am sorry I cant help you, I am sorry your situation didn't improve" when they clearly don't care at all.

 

 

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cje85
Knows their stuff
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Message 20 of 41
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Re: Latency higher than Virgin Media engineer tools shows


najjun wrote:

1 hr conversation with VM Technical support, they have basically washed their hands off any more support to improve my service.

Yesterday I even gave proof that my neighbour on VM Broadband Size L (50Mb) service with a Hub 2ac and his Samsung TV via WiFi we carried out a netflix speed test which gave 74Mb .... 

Same test on my VM Vivid100 service with 100Mb and a hub3 via a WIRED Samsung TV , NetFlix test shows 33Mb !

And they do not want accept this as proof that I am getting a slower service.

She also said that I cannot get a Hub 2ac modem anymore, they have stopped supplying them which is a crap since my neighbour started his service less than a month ago and received the modem. 

This is the how much they listen to the customer or genuinely CARE and try to improve your service, NOT !!


What speed do you get from www.fast.com? This is a Netflix powered speed test which uses the same servers that deliver their content. I've always found the Netflix apps on my TV and Amazon Fire box to be limited to around 30Mbps, as it doesn't need anything higher so your neighbour's result is quite surprising. But the fast.com speed test should display the maximum your connection supports.

Speed-Requirements.png