Menu
Reply
  • 6
  • 0
  • 0
Tlingham15
Joining in
394 Views
Message 1 of 10
Flag for a moderator

Latency Issues Xbox one

ok so i've just spent the last 45 mins talking to Microsoft support about why my xbox live keeps disconnecting for 2-3 seconds ( enough to boot me offline totally ) and then reconnecting me straight away. and they basically came back with that i'm getting lag spikes which is causing it to kick me off of xbox live, also had a Virgin media technician come out today and after removing this '' signal booster '' from the superhub 2.0 he said everything should be ok now, fair to say it's actually no better than it was before so is there anything i can do to fix this? 

0 Kudos
Reply
  • 8.24K
  • 512
  • 2.26K
Superuser
Superuser
385 Views
Message 2 of 10
Flag for a moderator

Re: Latency Issues Xbox one

Have you checked the required ports are open? Whats your NAT type reporting?

How are you connecting to the HUB? Wired? Wireless? 

 

 


0 Kudos
Reply
  • 6
  • 0
  • 0
Tlingham15
Joining in
383 Views
Message 3 of 10
Flag for a moderator

Re: Latency Issues Xbox one

i'm using superhub 2. and even with the correct ports open to the correct IP the nat type doesn't remain opens it just goes to whatever it wants , and i'm on wireless. wired connection isnt really an option
0 Kudos
Reply
  • 6
  • 0
  • 0
Tlingham15
Joining in
379 Views
Message 4 of 10
Flag for a moderator

Re: Latency Issues Xbox one

 

Downstream.PNGUpstream.PNG

here's my upstream , downstream and network log too if that helps.

0 Kudos
Reply
  • 8.24K
  • 512
  • 2.26K
Superuser
Superuser
376 Views
Message 5 of 10
Flag for a moderator

Re: Latency Issues Xbox one

My SH2 used to "forget" port forwarding brave and often. Check the rules are still in there.

You are unlikely to get decent latency over WiFi, as the protocol more or less precludes it. Wired is ALWAYS an option, be it a flat CAT5e under the carpets or powerline adapters (which we use very successfully with Xbone)

Lets run you through the setup basics as SOMETHINGS wrong LAN side if your NAT type is moving.

  • You need to have set a static IP in the Super hub interface for the Xbone..
  • You need to have told the XBone not to use a DHCP allocated address, and what the static IP is
  • You need to have set up port forwarding to the static IP

Portforward.com have a decent set of guides on how to set that up.

EVEN IF YOU HAVE DONE THAT BEFORE< RECHECK- HUB2 does forget settings from time to time...

Now setup BQM

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

 


0 Kudos
Reply
  • 6
  • 0
  • 0
Tlingham15
Joining in
372 Views
Message 6 of 10
Flag for a moderator

Re: Latency Issues Xbox one

posted the network images and stuff just above your post ^^
0 Kudos
Reply
  • 8.24K
  • 512
  • 2.26K
Superuser
Superuser
370 Views
Message 7 of 10
Flag for a moderator

Re: Latency Issues Xbox one

And I edited my post Smiley Wink

 

 


0 Kudos
Reply
  • 6
  • 0
  • 0
Tlingham15
Joining in
368 Views
Message 8 of 10
Flag for a moderator

Re: Latency Issues Xbox one

alright so is there any way for me to know if this is running? i think i've got it working but just wandering if there's any way to make sure.
0 Kudos
Reply
  • 8.24K
  • 512
  • 2.26K
Superuser
Superuser
366 Views
Message 9 of 10
Flag for a moderator

Re: Latency Issues Xbox one

AS long as you've set it up right, its running. Its runs THEIR side and pings your router every so many seconds...

It takes around 30 minutes for the first part to populate, give it a check then you should see the first plot.

 


0 Kudos
Reply
  • 6
  • 0
  • 0
Tlingham15
Joining in
364 Views
Message 10 of 10
Flag for a moderator

Re: Latency Issues Xbox one

yeah i've got it working xD cheers for the help so far mate Smiley Happy
0 Kudos
Reply