and status page says, all fine
most funny is when you click on Contact us
on 12/04 I have raised complain related to that issue and I've been told someone will call with update in 24h, but it has never happened
now, I'm on call and lady from Support is saying, nobody will call me, and even when I asked to speak to manager, she says no one is on site.
Most useless service I ever heard off.
in a same call, I have spoke to Steaven, manager from Technical lead, who told me its not worth to call me with an update as nothing will be done until July
I'm just impressed
Heather_J wrote:Hello again quonciu,Thanks for keeping in touch When I've checked your connection again today I can see that we raised an SNR fault yesterday under ref: F005227607, we're hoping to have this resolved on the 19th APR 2017 09:10.Please update us after this date.Thanks for your patience,Take care.
Hello again quonciu,
Thanks for keeping in touch
When I've checked your connection again today I can see that we raised an SNR fault yesterday under ref: F005227607, we're hoping to have this resolved on the 19th APR 2017 09:10.
Please update us after this date.
Thanks for your patience,
nothing really has changed, not for good
games are not playable
acctually, after restarting hub looks good so far
but 1730 lags hits again:/
what is a fix date now?
Thanks for posting!
The latest review date for fault ref.(F004465068) is 16th August 2017.
All the best!
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Question is about fix date, not review date.... On review date, Virgin people will say "Look that dumb people still pay for that **bleep**, lets ignore them again".
Thanks for getting back to us.
With high peak time traffic faults, these will only have review dates rather than fix dates as they can be subject to change due to the work that is required to improve bandwidth.
To discuss this further, I have sent you a PM (purple envelope icon, right corner).
I understand how frustrating this can be and apologies for the inconvenience caused.
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