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Registered: ‎27-03-2017
Message 11 of 19 (97 Views)

Re: Lags in area21

[ Edited ]

today, 14:32

and status page says, all fine Smiley Very Happy

 

VMstatussite.png

most funny is when you click on Contact us

VMcontact.png

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On our wavelength
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Registered: ‎27-03-2017
Message 12 of 19 (80 Views)

Re: Lags in area21

on 12/04 I have raised complain related to that issue and I've been told someone will call with update in 24h, but it has never happened

now, I'm on call and lady from Support is saying, nobody will call me, and even when I asked to speak to manager, she says no one is on site.

Most useless service I ever heard off.

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Message 13 of 19 (79 Views)

Re: Lags in area21

in a same call, I have spoke to Steaven, manager from Technical lead, who told me its not worth to call me with an update as nothing will be done until July

I'm just impressed

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Registered: ‎27-03-2017
Message 14 of 19 (63 Views)

Re: Lags in area21

[ Edited ]

Heather_J wrote:

Hello again quonciu,

Thanks for keeping in touch Smiley Happy

When I've checked your connection again today I can see that we raised an SNR fault yesterday under ref: F005227607, we're hoping to have this resolved on the 19th APR 2017 09:10.

Please update us after this date.

Thanks for your patience,

Take care.


nothing really has changed, not for good

games are not playable

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Registered: ‎27-03-2017
Message 15 of 19 (54 Views)

Re: Lags in area21

acctually, after restarting hub looks good so far

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Registered: ‎27-03-2017
Message 16 of 19 (50 Views)

Re: Lags in area21

but 1730 lags hits again:/

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Registered: ‎27-03-2017
Message 17 of 19 (37 Views)

Re: Lags in area21

what is a fix date now?

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Message 18 of 19 (25 Views)

Re: Lags in area21

Hi quonciu,

 

Thanks for posting!

 

The latest review date for fault ref.(F004465068) is 16th August 2017.

 

All the best! Smiley Very Happy

 

Josh


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Registered: ‎27-03-2017
Message 19 of 19 (21 Views)

Re: Lags in area21

Question is about fix date, not review date.... On review date, Virgin people will say "Look that dumb people still pay for that **bleep**, lets ignore them again".

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