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quonciu
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Message 11 of 30
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Re: Lags in area21

today, 14:32

and status page says, all fine Smiley Very Happy

 

VMstatussite.png

most funny is when you click on Contact us

VMcontact.png

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quonciu
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Message 12 of 30
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Re: Lags in area21

on 12/04 I have raised complain related to that issue and I've been told someone will call with update in 24h, but it has never happened

now, I'm on call and lady from Support is saying, nobody will call me, and even when I asked to speak to manager, she says no one is on site.

Most useless service I ever heard off.

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quonciu
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Message 13 of 30
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Re: Lags in area21

in a same call, I have spoke to Steaven, manager from Technical lead, who told me its not worth to call me with an update as nothing will be done until July

I'm just impressed

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quonciu
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Message 14 of 30
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Re: Lags in area21


Heather_J wrote:

Hello again quonciu,

Thanks for keeping in touch Smiley Happy

When I've checked your connection again today I can see that we raised an SNR fault yesterday under ref: F005227607, we're hoping to have this resolved on the 19th APR 2017 09:10.

Please update us after this date.

Thanks for your patience,

Take care.


nothing really has changed, not for good

games are not playable

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quonciu
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Message 15 of 30
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Re: Lags in area21

acctually, after restarting hub looks good so far

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quonciu
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Message 16 of 30
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Re: Lags in area21

but 1730 lags hits again:/

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quonciu
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Message 17 of 30
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Re: Lags in area21

what is a fix date now?

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Forum Team
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Message 18 of 30
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Re: Lags in area21

Hi quonciu,

 

Thanks for posting!

 

The latest review date for fault ref.(F004465068) is 16th August 2017.

 

All the best! Smiley Very Happy

 

Josh


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quonciu
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Message 19 of 30
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Re: Lags in area21

Question is about fix date, not review date.... On review date, Virgin people will say "Look that dumb people still pay for that **bleep**, lets ignore them again".

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Message 20 of 30
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Re: Lags in area21

Morning quonciu,

 

Thanks for getting back to us.

 

With high peak time traffic faults, these will only have review dates rather than fix dates as they can be subject to change due to the work that is required to improve bandwidth.

 

To discuss this further, I have sent you a PM (purple envelope icon, right corner).

 

I understand how frustrating this can be and apologies for the inconvenience caused.

Speak soon

Sam


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