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jaymzrsa
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Laggy online gaming (CSGO)

Hi there

I have seen many other posts regarding this so I was wondering if someone could help me out. 

I have recently moved from BT Fiber to Virgin Fibre 50Mb. I am able to mostly use my connection for 'general' internet, like downloading and streaming but I play a lot of online games and I find the connection really terrible to use. My ping seems fine but all the players on the server complain about me being super laggy and it has resulted in me being kicked several times. I am really struggling here and I have never had this issue before joining Virgin. 

I am on the Super Hub 3 but have put it into modem mode as I have a far better router with decent QoS running optimised for games. 

Is my area possibly over contended as it is most certainly the worst in the evenings and on weekends. When I skive off work early, it seems really good. 

Any help appreciated?

James

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Superuser
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Message 2 of 13
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Re: Laggy online gaming (CSGO)

You need to skive off work more often Smiley Very Happy

While you are planning how to do that, chuck up a BQM

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

 We should be able to tell you if your area is overutilised or not...

Staff will confirm, but it can be a bit of a wait at the minute.

 

 


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jaymzrsa
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Re: Laggy online gaming (CSGO)

Hi Kippies

I've run the BQM while I am not home. So this is a graph with absolutely no people using the line.

I don't understand it at all, but the yellow doesn't look good!?!

http://www.thinkbroadband.com/ping/share-thumb/200278dba9d8ff956972ab307fe77963-16-07-2016.png

Thanks again for your help.

J
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Superuser
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Re: Laggy online gaming (CSGO)

Nope that doesn't look right..

Are you using anything that uses a lot of upstream bandwidth in the background? Backups to the cloud, P2P, that sort of thing?

And can you post a couple of traceroutes- one to bbc.co.uk and one to google.co.uk?

 


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legacy1
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Message 5 of 13
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Re: Laggy online gaming (CSGO)

Ask for a SH2 the problem is with the hub3

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jaymzrsa
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Re: Laggy online gaming (CSGO)

>> Are you using anything that uses a lot of upstream bandwidth in the background? Backups to the cloud, P2P, that sort of thing?

No, especially not when I am gaming. When I do upload either via Drive or Dropbox or something, gaming is impossible but it is only temporary. This is permanent. Just tried to play not and the jitter and rubber-banding was just crazy, unplayable. 

--------------------------------------

Tracing route to bbc.co.uk [212.58.246.78]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 97 ms 15 ms 14 ms 10.233.192.1
3 236 ms 64 ms 25 ms croy-core-2a-xe-123-0.network.virginmedia.net [81.96.228.69]
4 * * * Request timed out.
5 * * * Request timed out.
6 33 ms 38 ms 20 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
7 * * 22 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
8 22 ms 41 ms 24 ms 212.58.239.249
9 * * * Request timed out.
10 23 ms 23 ms 43 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
11 32 ms 24 ms 24 ms 132.185.255.165
12 22 ms 20 ms 25 ms 212.58.246.78

Trace complete.

--------------------------------------

Tracing route to google.co.uk [216.58.213.163]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 15 ms 12 ms 23 ms 10.233.192.1
3 16 ms 16 ms 85 ms croy-core-2a-xe-123-0.network.virginmedia.net [81.96.228.69]
4 * * * Request timed out.
5 * * * Request timed out.
6 15 ms 17 ms 14 ms tclo-ic-3-ae0-0.network.virginmedia.net [212.250.25.62]
7 20 ms 26 ms 16 ms 72.14.198.97
8 16 ms 16 ms 24 ms 209.85.255.76
9 22 ms 23 ms 18 ms 64.233.175.113
10 22 ms 23 ms 23 ms 66.249.94.187
11 18 ms 26 ms 17 ms 209.85.246.71
12 22 ms 21 ms 21 ms 209.85.252.177
13 13 ms 16 ms 17 ms lhr26s02-in-f163.1e100.net [216.58.213.163]

Trace complete.

--------------------------------------

This is very very strange. Almost like clock work, every 9th ping is super delayed *confused*

Pinging bbc.co.uk [212.58.244.22] with 32 bytes of data:
Reply from 212.58.244.22: bytes=32 time=31ms TTL=52
Reply from 212.58.244.22: bytes=32 time=31ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=24ms TTL=52
Reply from 212.58.244.22: bytes=32 time=21ms TTL=52
Reply from 212.58.244.22: bytes=32 time=24ms TTL=52
Reply from 212.58.244.22: bytes=32 time=82ms TTL=52
Reply from 212.58.244.22: bytes=32 time=33ms TTL=52
Reply from 212.58.244.22: bytes=32 time=419ms TTL=52
Reply from 212.58.244.22: bytes=32 time=22ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=27ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=24ms TTL=52
Reply from 212.58.244.22: bytes=32 time=23ms TTL=52
Reply from 212.58.244.22: bytes=32 time=70ms TTL=52
Reply from 212.58.244.22: bytes=32 time=26ms TTL=52
Reply from 212.58.244.22: bytes=32 time=418ms TTL=52
Reply from 212.58.244.22: bytes=32 time=23ms TTL=52
Reply from 212.58.244.22: bytes=32 time=22ms TTL=52
Reply from 212.58.244.22: bytes=32 time=23ms TTL=52
Reply from 212.58.244.22: bytes=32 time=21ms TTL=52
Reply from 212.58.244.22: bytes=32 time=24ms TTL=52
Reply from 212.58.244.22: bytes=32 time=23ms TTL=52
Reply from 212.58.244.22: bytes=32 time=55ms TTL=52
Reply from 212.58.244.22: bytes=32 time=24ms TTL=52
Reply from 212.58.244.22: bytes=32 time=414ms TTL=52
Reply from 212.58.244.22: bytes=32 time=26ms TTL=52
Reply from 212.58.244.22: bytes=32 time=35ms TTL=52
Reply from 212.58.244.22: bytes=32 time=26ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=57ms TTL=52
Reply from 212.58.244.22: bytes=32 time=37ms TTL=52
Reply from 212.58.244.22: bytes=32 time=23ms TTL=52
Reply from 212.58.244.22: bytes=32 time=385ms TTL=52
Reply from 212.58.244.22: bytes=32 time=34ms TTL=52
Reply from 212.58.244.22: bytes=32 time=24ms TTL=52
Reply from 212.58.244.22: bytes=32 time=27ms TTL=52
Reply from 212.58.244.22: bytes=32 time=28ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=21ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=283ms TTL=52
Reply from 212.58.244.22: bytes=32 time=38ms TTL=52
Reply from 212.58.244.22: bytes=32 time=22ms TTL=52
Reply from 212.58.244.22: bytes=32 time=21ms TTL=52
Reply from 212.58.244.22: bytes=32 time=24ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52
Reply from 212.58.244.22: bytes=32 time=22ms TTL=52
Reply from 212.58.244.22: bytes=32 time=24ms TTL=52
Reply from 212.58.244.22: bytes=32 time=26ms TTL=52
Reply from 212.58.244.22: bytes=32 time=200ms TTL=52

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Superuser
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Message 7 of 13
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Re: Laggy online gaming (CSGO)

Think we need staffs input at this point. Legacy's idea is likely the answer, lets see if staff can find any line impairment though

Can you also post power levels (upstream and downstream) from your HUB, just in case?


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jaymzrsa
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Message 8 of 13
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Re: Laggy online gaming (CSGO)

I had a long chat with the tech at Virgin and he did some things. I'm not going to pretend I know what he did (there was mention of him changing something and sending new signals???). You can see a clear break in service when he did it and the graph (and my playing) is significantly better. Ping was good and I wasn't lagging out.

BQM graph since change


The large spikey bit was me uploading to Drive, so that is normal and expected. 

Thanks for all your help, if it continues I will see if I can arrange a SH2 instead.

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Superuser
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Message 9 of 13
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Re: Laggy online gaming (CSGO)

YAY!

Thats a lot better looking Smiley Happy


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legacy1
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Message 10 of 13
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Re: Laggy online gaming (CSGO)

Better but I still think either there are way to many modems on the upstream in your area or its gliching and with the hub3 being as bad as it is that makes its problem even worse being that this is still the hub3 a SH2 will bring the latency down more.

 

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