I keep getting bad speeds the best I would get is 15mbps d/l speed and 4.5mbps u/l speed which isn't great but sometimes I would get below mbps for upload speed so I lag online quite a lot. If I'm getting these kinds of speeds then why am I paying this much for your Internet
I've taken a look at your connection, and the downstream power levels are too high. For this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.
There is also a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003933493 and has a review date of 28th June. Do you notice these speeds at all times of the day or just during peak hours?
To be honest, the speedtest in the PS4's networking is terrible. Downloads are super-slow and uploads aren't good. It's the way they handle the TCP/IP packet sizes etc when I switched to using a proxy on my PC as the go-between, speeds drastically improved - from taking several hours to download a game to 10 mins, depending on size.