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BenArfaLowe
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Lagging constantly on online gaming

I have a Xbox one and love online gaming. But can never really play without lagging unless nobody in my house is using the wifi. I have the 152mb download speed package and I feel like I'm paying for something I can't really use. I never had this problem with BT and I switched to Virgin because I was guaranteed faster broadband and that's what gamers love. Can anyone help me to maybe improve my speeds? Thankyou
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Re: Lagging constantly on online gaming

Hi BenArfaLowe,

 

Apologies for the ongoing gaming problems, I know how frustrating this can be.

 

I've been looking into the cause of the latency issues and can see that the troubles look to be due to high peak time demand in the area.

 

Networks are investigating on ref. F003625481 with work to add extra capacity estimated for later next month, if you continue to bump us here we'll gladly check for any news or developments.

 

Apologies again for the inconvenience caused.

Ralph_R
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BenArfaLowe
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Re: Lagging constantly on online gaming

So within the next month, I should hopefully see an improvement ?
Thanks for looking into this for me.
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