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ccoates89
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Lagging At Peak Time On WoW

So the same as many users for England, we've been having issues with lag, started for me last week.


I've recently been reading on Reddit, lizard squad has taken up the cause of DoDSing blizzard for shutting down the Nostralius server.

Never mind i thought, probably just taking credit for something they haven't done to get spoken about, so as a Virgin Media consumer, i know how poor their service is and how many times blizzard customers have had issues with games due to them. so i ran pretty much all the tests via blizzards looking glass and will post them below, not a massive network specialist, but it seems to happen when i hit Telia, from blizzard to my self.

Just thought id post this in here too, to try and get some response from VM to see if anything is going on? ill also post the trace routes using blizzard network diagnostic tool.

 

TRACEROUTE:
traceroute to 86.24.32.100 (86.24.32.100), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.457 ms  0.607 ms  0.718 ms
 2  * * *
 3  37.244.9.102 (37.244.9.102)  0.645 ms  0.693 ms  0.745 ms
 4  37.244.9.34 (37.244.9.34)  0.683 ms  0.744 ms  0.844 ms
 5  prs-b8-link.telia.net (62.115.46.153)  0.523 ms  0.547 ms  0.552 ms
 6  prs-bb3-link.telia.net (213.155.132.224)  1.106 ms  1.222 ms  1.293 ms
 7  prs-b5-link.telia.net (62.115.113.153)  1.324 ms  1.371 ms  1.379 ms
 8  upc-ic-305532-prs-b5.c.telia.net (62.115.40.238)  1.455 ms  1.464 ms  1.493 ms
 9  fr-par02c-rd1-ae4-0.aorta.net (84.116.136.86)  13.964 ms  13.986 ms  14.024 ms
10  * * *
11  84.116.136.102 (84.116.136.102)  12.424 ms  12.403 ms  12.398 ms
12  nrth-bb-1b-ae18-0.network.virginmedia.net (62.254.42.161)  27.508 ms  27.445 ms  27.450 ms
13  * * *
14  nott-core-2b-ae13-0.network.virginmedia.net (62.254.42.78)  22.467 ms  22.525 ms  22.516 ms
15  * * *


14/04/2016 16:27:55 UTC
--------------------

TRACEROUTE:
traceroute to 86.24.32.100 (86.24.32.100), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.556 ms  0.721 ms  0.841 ms
 2  * * *
 3  37.244.9.102 (37.244.9.102)  0.609 ms  0.652 ms  0.697 ms
 4  37.244.9.34 (37.244.9.34)  0.705 ms  0.758 ms  0.837 ms
 5  prs-b8-link.telia.net (62.115.46.153)  0.504 ms  0.526 ms  0.533 ms
 6  prs-bb3-link.telia.net (213.155.132.224)  1.122 ms  1.275 ms  1.381 ms
 7  prs-b5-link.telia.net (62.115.113.153)  1.316 ms  1.330 ms  1.337 ms
 8  upc-ic-305532-prs-b5.c.telia.net (62.115.40.238)  1.395 ms  1.400 ms  1.408 ms
 9  fr-par02c-rd1-ae4-0.aorta.net (84.116.136.86)  13.954 ms  13.945 ms  13.999 ms
10  * * *
11  84.116.136.102 (84.116.136.102)  12.306 ms  12.358 ms  12.375 ms
12  nrth-bb-1b-ae18-0.network.virginmedia.net (62.254.42.161)  22.187 ms  22.221 ms  22.229 ms
13  * * *
14  nott-core-2b-ae13-0.network.virginmedia.net (62.254.42.78)  22.504 ms  22.508 ms  22.521 ms
15  * * *


14/04/2016 16:27:55 UTC
--------------------

PING:
PING 86.24.32.100 (86.24.32.100) 56(84) bytes of data.

--- 86.24.32.100 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 5008ms


14/04/2016 16:27:55 UTC
--------------------

PING:
PING 86.24.32.100 (86.24.32.100) 56(84) bytes of data.

--- 86.24.32.100 ping statistics ---


14/04/2016 16:27:55 UTC
--------------------

TRACEROUTE:
traceroute to 86.24.32.100 (86.24.32.100), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.399 ms  0.426 ms  0.502 ms
 2  * * *
 3  37.244.10.102 (37.244.10.102)  1.460 ms  1.469 ms  1.525 ms
 4  37.244.10.34 (37.244.10.34)  0.967 ms  1.109 ms  1.112 ms
 5  adm-b5-link.telia.net (62.115.46.185)  0.571 ms  0.585 ms  0.587 ms
 6  upc-ic-309996-adm-b5.c.telia.net (62.115.57.142)  0.591 ms  0.629 ms  0.634 ms
 7  manc-bb-1c-ae9-0.network.virginmedia.net (62.254.85.85)  15.958 ms  15.965 ms  15.964 ms
 8  * * *
 9  * * *
10  * * *
11  nott-core-2a-ae13-0.network.virginmedia.net (62.254.42.74)  17.488 ms  17.511 ms  17.518 ms
12  * * *
13  * * *
14  * * *
15  * * *


14/04/2016 16:27:58 UTC
--------------------

PING:
PING 86.24.32.100 (86.24.32.100) 56(84) bytes of data.

--- 86.24.32.100 ping statistics ---


14/04/2016 16:28:01 UTC
--------------------

MTR:
HOST: Blizzard                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                               0.0%    10    0.6   0.5   0.5   0.6   0.1
  2. ???                                         100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.9.102                                 0.0%    10    0.8   0.7   0.6   0.8   0.1
  4. 37.244.9.34                                  0.0%    10    0.7   0.9   0.7   1.9   0.4
  5. prs-b8-link.telia.net                        0.0%    10    0.5   3.8   0.5  29.6   9.1
  6. prs-bb3-link.telia.net                       0.0%    10    1.2   1.2   1.1   1.2   0.0
  7. prs-b5-link.telia.net                        0.0%    10    1.3   1.4   1.3   2.1   0.3


14/04/2016 16:27:55 UTC
--------------------

MTR:
HOST: Blizzard                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                               0.0%    10    0.4   0.5   0.4   0.8   0.1
  2. ???                                         100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.9.102                                 0.0%    10    0.6   0.8   0.6   1.9   0.4
  4. 37.244.9.34                                  0.0%    10    0.9   0.7   0.7   0.9   0.1
  5. prs-b8-link.telia.net                        0.0%    10    0.6   0.7   0.5   2.2   0.5
  6. prs-bb3-link.telia.net                       0.0%    10    1.3   1.3   1.1   2.7   0.5
  7. prs-b5-link.telia.net                        0.0%    10    1.3   1.4   1.3   1.9   0.2


14/04/2016 16:27:55 UTC
--------------------

TRACEROUTE:
traceroute to 86.24.32.100 (86.24.32.100), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.363 ms  0.433 ms  0.499 ms
 2  * * *
 3  37.244.10.102 (37.244.10.102)  1.275 ms  1.287 ms  1.424 ms
 4  37.244.10.34 (37.244.10.34)  0.802 ms  1.088 ms  2.495 ms
 5  adm-b5-link.telia.net (62.115.46.185)  0.691 ms  0.701 ms  0.703 ms
 6  upc-ic-309996-adm-b5.c.telia.net (62.115.57.142)  0.606 ms  0.630 ms  0.629 ms
 7  manc-bb-1c-ae9-0.network.virginmedia.net (62.254.85.85)  15.850 ms  15.858 ms  15.857 ms
 8  * * *
 9  * * *
10  * * *
11  nott-core-2a-ae13-0.network.virginmedia.net (62.254.42.74)  17.467 ms  17.523 ms  17.551 ms
12  * * *
13  * * *
14  * * *
15  * * *


14/04/2016 16:28:03 UTC
--------------------

MTR:
HOST: Blizzard                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                               0.0%    10    0.4   0.4   0.3   0.7   0.1
  2. ???                                         100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.10.102                                0.0%    10    0.9   2.2   0.9   3.2   0.8
  4. 37.244.10.34                                 0.0%    10    2.1   1.4   0.8   2.4   0.7
  5. adm-b5-link.telia.net                        0.0%    10    1.6   1.2   0.6   1.6   0.4
  6. upc-ic-309996-adm-b5.c.telia.net             0.0%    10    0.7   0.7   0.6   0.8   0.1
  7. manc-bb-1c-ae9-0.network.virginmedia.net     0.0%    10   15.8  24.1  15.7  87.8  22.7


14/04/2016 16:27:58 UTC
--------------------

PING:
PING 86.24.32.100 (86.24.32.100) 56(84) bytes of data.


14/04/2016 16:28:06 UTC
--------------------

MTR:
HOST: Blizzard                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                               0.0%    10    0.3   1.2   0.2   8.6   2.6
  2. ???                                         100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.10.102                                0.0%    10    2.1   2.8   0.8   4.2   1.1
  4. 37.244.10.34                                 0.0%    10    0.9   1.1   0.8   2.1   0.5
  5. adm-b5-link.telia.net                        0.0%    10    0.6   0.6   0.5   0.7   0.0
  6. upc-ic-309996-adm-b5.c.telia.net             0.0%    10    0.7   0.9   0.7   2.0   0.4
  7. manc-bb-1c-ae9-0.network.virginmedia.net     0.0%    10   15.8  21.1  15.8  57.7  13.3


14/04/2016 16:28:01 UTC
--------------------
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Re: Lagging At Peak Time On WoW

Hi ccoates89,

 

Thanks for posting, are you experiencing specific issues with Blizzard servers?

 

I'm afraid the information provided doesn't point to any specific issues, are you able to provide the same tests from your own connection so we can see the route your connection takes, if you're experiencing problems?  Showing the route from Blizzard to you won't necessarily point to any problems that may show from your own connection, as a lot of our servers don't seem to be responded to the ICMP packet requests, hence the hops with no apparent response.

 

I've tested your hub and network segment to be sure we aren't missing anything, all currently looks good.  If you could let us know a bit about the problems you're suffering and provide your own ping & traceroute results from your connection then we should be able to look into things further for you.

Kev

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