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Ranky
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Lag

Virgin customer for 5 months now..and the lag is shocking..unplayable..was with bt before at half the mps with no lag EVER...is this normal with virgin broadband
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Forum Team
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Re: Lag

Hi Ranky

 

Thanks for taking the time to post on the community. It's nice to have you here.

 

My apologies that you are experiencing an issue with your broadband service.

 

I've managed to locate your account, however the Super Hub is showing as offline and not polling any data. If you can post your router information for me please, that would help us further. To do this type in 192.168.0.1 in the address bar, no need to sign in, on the top right you will see router status. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.

 

Also can you set up a Broadband Quality Monitor as this will check the performance of your broadband connection.

Let me know how you get on

Sam


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