Thanks for taking the time to post on the community. It's nice to have you here.
My apologies that you are experiencing an issue with your broadband service.
I've managed to locate your account, however the Super Hub is showing as offline and not polling any data. If you can post your router information for me please, that would help us further. To do this type in 192.168.0.1 in the address bar, no need to sign in, on the top right you will see router status. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.