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Registered: ‎17-08-2017
Message 1 of 7 (167 Views)

Lag spikes on Xbox One

Every time I play online on my Xbox I get a lag spike that lasts about 10-15 seconds which I timed the occurrence off and it seems to happen every 25-40 minutes so it's happening quite often it's becoming a problem as I like to play competitive as well.

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Registered: ‎04-07-2016
Message 2 of 7 (134 Views)

Re: Lag spikes on Xbox One

Sorry to hear this Coxxyy,

 

I've located your account and there appears to be an issue present with the equipment upstream power level that I'd like for an engineer to rectify.

 

I've sent you a private message so that we can arrange a visit.

 

Speak to you soon,

 

Nat_J


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Up to speed
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Message 3 of 7 (128 Views)

Re: Lag spikes on Xbox One

What router do you have?

If it's a hub 3 there's known issues with it spiking and while Natalie has found a issue with your connection the issue will still be there after the technician visit
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Message 4 of 7 (115 Views)

Re: Lag spikes on Xbox One

[ Edited ]

Thanks for your help with this Spitfire16,

 

It's definitely worth having the once over from the engineer in order for us to provide a detailed explanation for the trouble experienced.

 

I will certainly ask for Coxxyy to update the thread regarding the progress of this,

 

Nat_J


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Message 5 of 7 (60 Views)

Re: Lag spikes on Xbox One

After the engineer came last week, roughly about five minutes in to a game on my Xbox it lagged it didn't quite the same, but now it seems much worse, more sporadic, it lasts for longer and is happening a lot more often. The engineer explained how the original fitter of our virgin router and and TiVo box didn't do a very good job with the installation either. In reply to the question of which router we have it is the hub 3 I believe.
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Message 6 of 7 (46 Views)

Re: Lag spikes on Xbox One

http://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-and-CGNV4-Latency...




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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Message 7 of 7 (40 Views)

Re: Lag spikes on Xbox One

So just get a super hub 2?
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